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- Tasks: Coordinate service engineers and manage customer queries for efficient operations.
- Company: Join a dynamic team at a leading military recruitment firm.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a fast-paced setting.
- Why this job: Be the vital link between customers and engineers, making a real difference every day.
- Qualifications: Strong communication skills and PC literacy required.
Location: Melksham
Salary: £28,000 - £30,000
Overview: First Military Recruitment are currently seeking a Service Controller on behalf of one of our clients. The role involves providing a point of contact for customers and Engineers, coordinating Service Engineers on a daily basis, raising new jobs, processing chargeable invoices, and closing down non-chargeable internal jobs to the correct cost centre.
Duties and Responsibilities:
- Take incoming calls from customers and action as necessary.
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
- Liaise with other depots, dealers, and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs.
- Log and provide key information to enable accurate and meaningful KPIs to be produced.
- Customer liaison/Queries/Quotations/Estimates.
- Engineer contact/Communication/Support.
- Check and monitor Job sheets/Timesheets using Daily Ops Monitor, bringing any variances to the attention of the service manager.
- Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
- Produce estimates for chargeable work using a generic template.
- Cover during absence/holidays for colleagues.
- General Admin duties, including filing, emails diverted, letters, etc.
- Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.
- Manage VOR machines to minimise downtime, ensuring all VOR parts are ordered in a timely manner.
- Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
- Ensure all SLAs are achieved.
- Ensure all completed chargeable jobs are invoiced daily and that all completed engineers’ work in progress is closed down and cleared off the system daily.
- Perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills, and ability.
Skills and Qualifications:
- PC Literate.
- Good telephone manner.
- Strong interpersonal, organisation, motivational, and communication skills.
Service Controller in Melksham employer: First Military Recruitment Ltd
Contact Detail:
First Military Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Melksham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute as a Service Controller. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Service Controller, you'll need to liaise with customers and engineers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We love seeing applications directly from candidates who are eager to join us. Plus, it shows you're proactive and serious about the opportunity.
We think you need these skills to ace Service Controller in Melksham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Controller role. Highlight relevant experience and skills that match the job description, like your organisational and communication skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific duties from the job description and how your past experiences align with them. Let us know what makes you tick!
Show Off Your Skills: Don’t forget to showcase your PC literacy and good telephone manner in your application. These are key skills for the Service Controller position, so give us examples of how you've used them effectively in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at First Military Recruitment Ltd
✨Know the Role Inside Out
Before heading into the interview, make sure you thoroughly understand the Service Controller role. Familiarise yourself with the key responsibilities like coordinating engineers and managing customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of liaising with customers and engineers, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you effectively handled customer queries or coordinated teams. This will highlight your suitability for the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like managing engineer workloads or dealing with customer complaints. Practise your responses to these types of questions so you can showcase your problem-solving abilities and organisational skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking jobs, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.