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- Tasks: Support and monitor a team in servicing and maintaining heating systems.
- Company: Reputable client in the heating maintenance sector.
- Benefits: Competitive salary, career development, and hands-on experience.
- Other info: Opportunity for growth in a fast-paced environment.
- Why this job: Join a dynamic team and make a real difference in people's homes.
- Qualifications: ACS qualifications and 3 years' experience in a relevant role.
The predicted salary is between 50000 - 57000 £ per year.
Location: Hounslow
Salary: £50,000 - £57,000 Per Annum
Overview
First Military Recruitment is working in partnership with our reputable client who is seeking a Field Operations Technician to join their repairs team in Hounslow. As part of a heating maintenance team, the successful candidate will be expected to support a team of repairs and/or maintenance operatives who provide services in commercial plant rooms and dwellings, including heating installations and appliances in client properties. You will be able to assist and advise the area team on work progress, monitor the operatives' performance, and produce improvement plans where required, provide technical support, identify any training needs within the team.
Duties and Responsibilities
- To support and monitor a team of operatives who service, repair, maintain and install gas and heating plant and appliances in buildings, properties and dwellings, working in accordance with manufacturer's instruction and guidance.
- Main duties include assisting and advising members of the area Team on work progress servicing, general repair/maintenance of breakdowns of plant and associated equipment, including appliances and heating systems of client premises.
- Deliver all PPM and cyclical maintenance programmes, ensuring all records are updated within the NAV system and engineers PDA's.
- Monitor engineer's performances and their time management through the management information available, engineer KPI's, parts usage and management, resource and labour costs including managing top up hours and advise the FOM on resource planning.
- Must be able to survey and estimate any project works, and maintain the associated administration processes.
- All engineers in the team are managed through management information and KPI's to maximise their performance.
Skills and Qualifications
- ACS qualifications - minimum of CCN1, CEN1, CENWAT & CKR1 CPA1.
- IOSH 1-day 'Working Safely' Training Certificate (or equivalent).
- Experience of working in a multi-sited company.
- Experience of High Volume High pressure environments.
- Minimum 3 years' experience.
- Full driving licence.
- Any qualification or certificate of health and safety training achievement, e.g. Working at Height, Manual Handling, First Aid (3-Day), etc.
- Gas Safety.
- Significant experience in a customer service type role, dealing directly with the public.
Field Operations Technician in London employer: First Military Recruitment Ltd
Contact Detail:
First Military Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Technician in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your answers to show how your experience aligns with their needs, especially in heating maintenance and team support.
✨Tip Number 3
Showcase your skills! Bring along any certifications or training you've completed, like your ACS qualifications or health and safety training. This will demonstrate your commitment and expertise in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Operations Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Field Operations Technician role. We want to see how your background fits with our heating maintenance team, so don’t hold back on showcasing your ACS qualifications and any hands-on experience you've got!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the job. We love seeing enthusiasm, so let us know what excites you about working with our repairs team in Hounslow and how you can contribute to our success.
Showcase Your Technical Skills: Since this role involves technical support and monitoring performance, make sure to highlight your technical skills and any relevant certifications. We’re looking for someone who can hit the ground running, so don’t be shy about your expertise in gas and heating systems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at First Military Recruitment Ltd
✨Know Your Technical Stuff
Make sure you brush up on your ACS qualifications and any relevant technical knowledge related to gas and heating systems. Be ready to discuss your experience with servicing, repairing, and maintaining heating appliances, as well as how you've handled breakdowns in the past.
✨Showcase Your Team Management Skills
Since the role involves monitoring and supporting a team of operatives, be prepared to share examples of how you've successfully managed teams before. Talk about how you’ve improved performance, handled training needs, or implemented improvement plans in previous roles.
✨Demonstrate Your Customer Service Experience
This position requires significant customer interaction, so highlight your experience in customer service. Share specific instances where you dealt with clients effectively, resolved issues, or received positive feedback to show you can maintain strong client relationships.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. Think about how you would handle various scenarios, such as managing time effectively during peak workloads or addressing performance issues within your team. Practising these responses will help you feel more confident.