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- Tasks: Manage a residential estate, ensuring maintenance and safety for residents.
- Company: Join a supportive team dedicated to enhancing community living in Dorking.
- Benefits: Enjoy a paid accommodation and a competitive salary while working flexible hours.
- Other info: Live-in role with a 2-bedroom apartment included; perfect for those seeking a unique work-life balance.
- Why this job: Make a real difference in residents' lives while developing valuable skills in management and care.
- Qualifications: Experience in customer service and building maintenance is essential; empathy and communication skills are key.
The predicted salary is between 19656 - 19656 £ per year.
Location: Dorking, Surrey
Salary: £19,656 + Accommodation paid for
Working Hours: Monday to Friday 30 hours per week. 9am till 4pm
Accommodation includes a 2-bedroom apartment with lounge, shower room, kitchen with fridge and cooker.
Overview: First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Live-in Estate Manager on a permanent basis located at their Dorking site.
Duties and Responsibilities:
- Walk the development on a daily basis, identify and order repairs for any defects and be proactive in solving maintenance problems, as long as it’s within your authorised limits.
- Make sure all fire alarm and safety equipment is checked regularly, and that it’s working properly at all times.
- Record and monitor equipment servicing and inspection dates.
- Be familiar with where service control points are in case of emergency (i.e. water main stop cocks, electricity supply switches and fuses, communal boilers, etc.).
- Keep the inventory of all equipment and fittings up to date and record any errors or problems to your Area Manager.
- Ensure the grounds are kept clean and tidy and landscaped areas are maintained.
- Supervise contractors and deal swiftly with any problems as they arise.
- Ensure cleaning of communal areas is done as often as necessary to maintain a good standard.
- Identify if there needs to be a review of the specification and discuss this with leaseholders and your Area Manager.
- Organise the booking of the guest suite and the use of the communal lounge and laundry room where provided.
- Be responsible for looking after the master key(s) and only use it to enter a property in an emergency or if invited by the occupier.
- Use the pre-paid bank card to purchase small day-to-day items.
- Ensure any monies paid for the use of the guest suite are paid promptly into the Head Office bank account.
- Make contact with leaseholders when asked, either through direct personal contact or with the call alarm system.
- Be available when on duty and aware of the needs of each leaseholder; take action to support leaseholders if they need it.
- Provide emergency help and general assistance if a leaseholder is unwell or has had an accident until help arrives.
- Answer and deal with calls from the call alarm system.
- Show leaseholders how to use the call alarm system and ensure it is working.
- Check the call alarm system using test calls regularly.
- Keep up-to-date records of each leaseholder’s personal details and inform the Call Centre of any changes.
- Notify Head Office immediately of the death of a leaseholder.
- Ensure all leaseholders know about escape routes in the event of a fire and other health and safety requirements.
- Keep the accident book and daily diary of events and activities for the estate up to date.
- Liaise with relatives, voluntary and other agencies about the care and support of leaseholders with permission.
- Consult the Head of Estates or Chief Executive before involving any third party without permission.
Skills and Qualifications:
- Experience in providing service to customers in a residential environment.
- Experience in supervising contractors.
- Understanding of building maintenance.
- Ability to develop and sustain successful relationships with colleagues, residents and their families using a polite but warm approach.
- Effective communication skills with a range of people, both verbally and in writing.
- Respect for confidentiality and diplomacy.
- Adaptability and flexibility to the needs of customers and colleagues.
- Ability to work independently using own initiative with minimum supervision.
- Ability to complete and maintain records.
- Resourcefulness and sound judgement under pressure.
- Empathy with older people and understanding of the ageing process.
- Basic knowledge of welfare benefits and entitlements.
- Good understanding of professional boundaries.
- Ability to drive and access to a car.
- Willingness to participate in activities with residents.
- Awareness of equal opportunities.
- Awareness of Health & Safety issues.
- Willingness to work unsocial hours/respond to emergencies outside hours of work.
- Smart, professional appearance.
Live-in Estate Manager employer: First Military Recruitment Ltd
Contact Detail:
First Military Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live-in Estate Manager
✨Tip Number 1
Familiarise yourself with the specific duties of a Live-in Estate Manager. Understanding the daily responsibilities, such as maintenance oversight and resident interaction, will help you demonstrate your knowledge during any informal discussions or interviews.
✨Tip Number 2
Network with current or former estate managers to gain insights into the role. They can provide valuable information about the challenges and expectations, which you can use to tailor your approach when discussing your suitability for the position.
✨Tip Number 3
Showcase your customer service skills in conversations. Since this role involves interacting with residents, emphasising your experience in providing excellent service will make you stand out as a candidate who can build strong relationships.
✨Tip Number 4
Be prepared to discuss your understanding of health and safety regulations. This is crucial for the role, so having examples ready of how you've managed safety in previous positions will demonstrate your capability and commitment to resident welfare.
We think you need these skills to ace Live-in Estate Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and building maintenance. Use specific examples that demonstrate your ability to manage a residential environment effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention your experience with supervising contractors and your understanding of health and safety issues, as these are crucial for the position.
Showcase Your Soft Skills: Emphasise your interpersonal skills and ability to build relationships with residents and their families. Provide examples of how you've successfully communicated and supported individuals in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at First Military Recruitment Ltd
✨Show Your Proactive Approach
As a Live-in Estate Manager, being proactive is key. During the interview, share examples of how you've identified and solved maintenance issues in previous roles. This will demonstrate your ability to take initiative and manage the estate effectively.
✨Highlight Your Communication Skills
Effective communication is crucial in this role, especially when dealing with leaseholders and contractors. Be prepared to discuss how you've successfully built relationships and communicated with diverse groups in the past.
✨Demonstrate Your Understanding of Health & Safety
Since the role involves ensuring safety equipment is checked regularly, be ready to talk about your knowledge of health and safety regulations. Mention any relevant experience you have in maintaining safety standards in residential environments.
✨Emphasise Your Empathy and Support Skills
This position requires a compassionate approach towards older residents. Share experiences where you've provided support or assistance to individuals in need, showcasing your empathy and understanding of their unique challenges.