At a Glance
- Tasks: Assist customers by answering calls and resolving queries in a fast-paced environment.
- Company: Reputable property maintenance organisation with a focus on customer care.
- Benefits: Competitive salary, pension, 25 days holiday plus bank holidays, and employee support programme.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a difference in customer service every day.
- Qualifications: Experience in customer service or retail, excellent communication skills required.
The predicted salary is between 23604 - 28850 £ per year.
Location: Leatherhead, Surrey
Salary: £26,227 Per Annum
Overview: First Military Recruitment is working in partnership with our reputable client who is seeking a Customer Service Agent to join their team in Leatherhead. The Customer Service Agent will be responsible for answering calls and advising tenants/residents on works being carried out, to help book appointments as necessary, answer queries raised and to pass through calls to the business as required. My client is a property maintenance and installation organisation, the Mechanical arm specialises in the servicing, repair and installation of gas central heating and hot water services to local authority and Housing Association landlords.
Duties and Responsibilities:
- Obtaining, verifying, and confirming customer information through answering incoming calls.
- Resolve customer queries and problems.
- Raise notes on the internal company IT system for use, as necessary, by office and filed-based personnel.
- Escalate or pass through calls to the appropriate department or personnel.
- Any other duties as may reasonably be requested by the Customer Care Team Leader or Customer Care Manager.
Skills & Qualifications:
- Call centre experience or face to face customer service experience or sales experience or retail experience.
- Experience of working in a multi-sited company.
- Experience of high volume, high pressure environments.
- Inbound call/service centre experience.
- Customer Service experience.
- Administration/data inputting experience.
- Excellent communication skills.
- Good level of spoken English.
In return our client offers:
- Competitive Salary.
- Pension.
- 25 days annual + 8 bank holidays.
- Employee Assistance Programme.
Customer Service Agent in Leatherhead employer: First Military Recruitment Ltd
First Military Recruitment Ltd is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in Irvine, the company provides a generous benefits package, including 28 days of holiday, making it an attractive place for those seeking meaningful and rewarding employment in the electronic engineering field.
Contact Details:
First Military Recruitment Ltd Recruitment Team
