At a Glance
- Tasks: Provide top-notch technical support and lead training sessions for customers.
- Company: Join a supportive team that values learning and growth.
- Benefits: Competitive salary, full funding for certifications, and comprehensive training.
- Other info: Great opportunity for career advancement in a dynamic environment.
- Why this job: Kickstart your tech career with hands-on experience and expert guidance.
- Qualifications: IT literacy and a passion for learning about systems.
The predicted salary is between 30000 - 40000 £ per year.
Location: Wickham, Portsmouth
Salary: 30,000 - 40,000 per annum DOE
Overview: First Military Recruitment are currently seeking a Technical Support Engineer on behalf of one of our clients. You don’t need to be an industry expert on day one. We are looking for a sharp, IT literate and technically minded individual who loves learning how systems work. Our client will fully fund your external certifications and provide comprehensive internal training to turn your technical talent into expert product knowledge. Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.
Duties and Responsibilities:
- Deliver clear, practical technical and system support via phone, email and ticket systems from the office location.
- Manage, log and prioritise customer requests through to resolution within CRM/ticketing platform.
- Lead classroom and virtual (MS Teams) product training sessions.
- Create support collateral including FAQs, datasheets, user manuals and video tutorials.
- Technically evaluate potential new products/systems and provide feedback to commercial teams.
- Assist Sales with technical system calculations and pre-sales technical guidance.
Skills and Qualifications:
Ability to work primarily on-site from office location to collaborate with team members, perform hands-on testing and lead training sessions.
Technical Support Engineer in Hampshire employer: First Military Recruitment Ltd
First Military Recruitment Ltd is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in Irvine, the company provides a generous benefits package, including 28 days of holiday, making it an attractive place for those seeking meaningful and rewarding employment in the electronic engineering field.
Contact Details:
First Military Recruitment Ltd Recruitment Team
