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- Tasks: Be the face of our building, ensuring guests have an amazing experience every day.
- Company: Join a dynamic team focused on creating memorable guest experiences in Manchester.
- Benefits: Enjoy a competitive salary and a supportive work environment with a Monday to Friday schedule.
- Why this job: This role is perfect for those who love hospitality and want to make a real impact.
- Qualifications: Looking for enthusiastic individuals with strong communication skills and a passion for service.
- Other info: Ex-military personnel are encouraged to apply, but all candidates will be considered.
The predicted salary is between 24000 - 28000 £ per year.
MS551 – Guest Experience Manager / Concierge Location: Manchester Salary: £30,000 – £35,000 per annum Overview: First Military Recruitment are currently seeking a Guest Experience Manager on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Monday – Friday, (Apply online only) / (Apply online only) / (Apply online only), with a 1 hour lunch break. Duties and Responsibilities: Arguably the most important appointment of the building, a front of house role that gives the building personality and puts life and soul into everyday occupation for guests. Implementing outstanding reception procedures – call handling, service desk requests, key handling, post and deliveries, bookings of amenity space, problem handling, emergency notifications. Promoting the adoption of technology wherever possible to create a frictionless pathway through the building. Reporting service failures to the Help Desk and owning their resolution. Communicating progress updates and managing the ticketing process in any designated system. Maintaining a list of small repairs or decorative items that need repair, to ensure sufficient budget is allowed for by the FM or BM and see these items resolved as soon as the budget permits. Zero tolerance to damage or poor standards. Managing and training your own cover – ensurin…
Guest Experience Manager employer: First Military Recruitment Ltd
Contact Detail:
First Military Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Familiarize yourself with the latest trends in guest experience management. Understanding what makes a memorable stay for guests can set you apart during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in front-of-house roles. They can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled guest complaints or service failures in the past. This will demonstrate your ability to manage challenges effectively.
✨Tip Number 4
Highlight any experience you have with technology in hospitality settings. Being tech-savvy is crucial for creating a frictionless experience for guests, so make sure to mention relevant tools or systems you've used.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Experience Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in guest services, hospitality, or management roles. Use specific examples that demonstrate your ability to handle reception procedures, problem-solving, and customer service.
Showcase Your Skills: Make sure to highlight your communication skills, ability to manage a team, and proficiency with technology. Mention any relevant software or systems you have used in past roles that align with the job requirements.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for enhancing guest experiences. Address how your background aligns with the company's values and how you can contribute to creating a welcoming environment.
How to prepare for a job interview at First Military Recruitment Ltd
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to enhance guest satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully handled service failures or guest complaints. Highlight your approach to resolving issues and how you communicated with guests during the process.
✨Familiarize Yourself with Technology
Since the role emphasizes the adoption of technology, be ready to talk about any relevant tools or systems you've used in previous positions. Show that you're comfortable with tech and can help streamline processes.
✨Understand the Importance of Communication
Effective communication is key in this role. Be prepared to explain how you keep guests informed and manage updates regarding their requests. Share examples of how clear communication has improved guest experiences in your past roles.
