At a Glance
- Tasks: Lead and motivate staff while ensuring smooth branch operations.
- Company: Join a rapidly expanding retail business with great career advancement opportunities.
- Benefits: Competitive salary of £32,000 plus bonus and potential for growth.
- Other info: Exciting environment with opportunities for personal development and training.
- Why this job: Be part of a dynamic team and make a real impact in customer experience.
- Qualifications: Strong leadership skills and a friendly, outgoing personality.
Location: Cribbs Causeway, Bristol
Salary: £32,000 + Bonus
Overview: First Military Recruitment are currently recruiting for an Assistant Branch Manager on behalf of our clients based in Swindon. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement.
Duties and Responsibilities:
- Ensure branch is opened and closed on time.
- Record absence in the correct manner.
- Support the Manager with leading the direction and motivation of staff being aware of issues and proposing solutions to improve.
- Support the Manager to ensure business development phone calls are conducted and logged using CRM.
- Support the Manager to ensure new customers (prospects) are acquired and taken through prospect process using CRM.
- Ensure thorough understanding and contribution to monthly Balanced Scorecard.
- Respond promptly to any out of hours call outs, managing holiday & store closures appropriately.
- Ensure strong working procedures are followed within store to ensure branch runs efficiently.
- Perform first line response to disciplinary or performance issues and monitor and engage to tackle issues at early stages.
- Support the Manager in development of staff skills including product and sales training.
- Identify areas for improvement and lead their personal development using all resources available.
- Ensure all customers are greeted on arrival and approached at an appropriate moment to identify their needs and solutions are suggested enthusiastically.
- Support the Manager to ensure staff deliver company's vision for the store and customer experience.
- Ensure all staff actively participate in company promotions.
- Support the manager in preparation and execution of yearly stock take.
- Ensure PPI is conducted and discrepancies are thoroughly investigated.
- Attend and actively contribute to Assistant Managers’ meetings throughout the year.
- Ensure both current and redundant paperwork is filed and stored safely and logically.
- Ensure staff maintain a satisfactory level of appearance and personal hygiene.
- Implement Company Health and Safety policy and ensure continued compliance.
- Ensure all safe working practices are followed and all checks are completed thoroughly and promptly.
- Support the Manager in ensuring the swift and well merchandised roll out of new product into store.
- Be able to lead product demonstrations or training when required.
- Be able to undertake weekly buildings inspections & report defects promptly.
- Manage contractors when on site, ensuring compliance with any health and safety procedures.
Skills and Qualifications:
- Ability to maintain productive working relationships with colleagues, suppliers and customers.
- Ability to remain calm and focused when under pressure.
- Using your own initiative (recommending various products, cross-selling etc.).
- A friendly and outgoing personality.
- Experience of dealing with both retail and trade customers advantageous but not necessarily required.
- Experience of working in a team leading position desirable.
Assistant Branch Manager in Bristol employer: First Military Recruitment Ltd
First Military Recruitment Ltd is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in Irvine, the company provides a generous benefits package, including 28 days of holiday, making it an attractive place for those seeking meaningful and rewarding employment in the electronic engineering field.
Contact Details:
First Military Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager in Bristol
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like First Military Recruitment Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like First Military Recruitment Ltd!
We think you need these skills to ace Assistant Branch Manager in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at First Military Recruitment Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at First Military Recruitment Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show First Military Recruitment Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at First Military Recruitment Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
