AR923 - Service Manager
Location: Hinckley
Salary: £41,000 - £45,000 + Bonus & Vehicle
Overview:
First Military Recruitment are currently supporting our client in the search for a Service Manager. The successful candidate will be responsible for providing an excellent customer experience through managing well-developed and motivated colleagues.
Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.
Duties and Responsibilities:
Carry out customer visits and reviews.
Carry out Engineer audits ensuring correct tooling and stock being held, H&S documentation is present and being used, vans are clean and free from damage.
Carry out quarterly Service Team Communication meetings.
Deal with customer complaints within a timely manner ensuring the correct documentation (ISO 9002 procedures) is used.
Deliver RT training to new and existing Engineers.
Direct line Management of Service Coordinator and Parts Coordinators assigned to their team.
Ensure off hire process is adhered to and all damage discussed and agreed with customer prior to machine being collected.
Ensure that all Daily, Weekly & Monthly reports are completed on a timely basis.
Ensure that Job Sheets are completed to company standards and that times/information is accurate.
Ensure that Timesheet & Job-sheet Audit Procedure is strictly adhered to.
Follow up with customer complaints and ensure root causes and corrective actioned are identified and completed, making sure the customer is communicated too effectively.
Identify tooling/Equipment needs, liaise with Depot Manager to arrange.
Identify training requirements/Recommendations.
In conjunction with the Service Coordinators, ensure PM schedules are issued to engineers, monitor PM Performance and ensure none are significantly overdue (+4 weeks’ maximum).
Liaise with Parts Department to ensure that parts are obtained within acceptable timescales and that parts authorisation procedure is adhered to.
Liaise with Sales Department on new truck deliveries and customer requirements.
Manage Fleet spend / Parts Authorisation.
Manage invoice enquires an...
Service Manager in Hinckley employer: First Military Recruitment Careers
At our Bury St Edmunds location, we pride ourselves on being an excellent employer that values teamwork and professional growth. With a generous holiday allowance, contributory pension scheme, and opportunities for overtime, we ensure our Electrical Maintenance Engineers are well-supported and rewarded for their hard work. Our collaborative work culture fosters a sense of belonging, making it a meaningful place to develop your career in the refrigeration industry.
Contact Details:
First Military Recruitment Careers Recruitment Team
