At a Glance
- Tasks: Support drivers and ensure smooth operations during night shifts.
- Company: Join London's premier recycling service, committed to sustainability.
- Benefits: Competitive salary, generous leave, welfare allowance, and pension scheme.
- Other info: Night shift role with excellent career progression opportunities.
- Why this job: Make a real impact in recycling while developing your skills in a dynamic environment.
- Qualifications: Strong communication, administration skills, and proficiency in Microsoft Office required.
The predicted salary is between 33750 - 37000 £ per year.
Are you someone with strong organisation and communication skills, with a passion for delivering excellent customer service? If so, then this role could be perfect for you. First Mile is London's premier recycling service, continuing to be the only BCORP Certified waste management company in London. We collect over 25 different streams of waste from over 30,000 customers and ensure that everything we collect gets recycled in some way. As a company, we are re-shaping how recycling is carried out and believe in a world where nothing should be sent to landfill.
We are currently looking for an Operations Support Executive to join our PM team in North Acton, London, to help support our drivers and ensure the morning rounds are running smoothly and efficiently. Strong administration and communication skills are essential for this role, as well as an ability to build good relationships with both the drivers and other departments in the company.
Salary: A starting salary of £33,750 with the opportunity to earn up to £37,000 as you progress through the ladder for the role.
Shift Pattern: This is a night shift role operating on a 4 days on, 2 days off continuous rota. Each shift is 10 hours long. There is one shift pattern for this role which has the set start times below:
- 2 days working 18:00 - 04:00
- 2 days working 20:00 - 06:00
Key Responsibilities:
- Directly reporting to Ops Supervisors on duty
- Supporting dispatch and admin tasks
- Responsible for relating any issues from drivers regarding trucks/drivers
- Sending daily updates to OPS team with events of the shift
- Ensuring follow-up between shifts amongst all Support Executives and Ops Supervisors
- Allocating new customers to existing rounds
- Allocating extras and missed collections throughout the day or night
- Communicating with drivers to solve issues on the rounds (Recoveries / Customer related issues)
- Keeping an accurate log of all issues reported by drivers on the rounds to be communicated to the customer service department
- Escalating complaints to OPS Service specialist or relevant Account Managers
- Data entry – Keeping an accurate log of drivers and vehicles sent out – at start and end of their shifts
- Support Transport Specialist with dispatching drivers efficiently (dispatching drivers with the correct vehicle - checking on service issues if required by a specialist)
- Dispatching drivers alone on weekends
- Supporting Service Specialists and Ops Liaisons on investigations into customer issues
Requirements:
- Outstanding communication and administration skills
- Strong written and spoken English Language skills
- Proactivity in finding solutions to any issues which are raised
- Ability to build good relationships
- Strong knowledge of Microsoft Office, including Word and Excel
- Ability to stay calm and work effectively under pressure
Benefits:
- Competitive Salary
- 25 days annual leave plus bank holidays, plus 1 additional day for each complete year of service up to 5 days
- £60 a month welfare allowance to spend on whatever you like
- Access to free financial advice and retail discounts
- Company pension scheme
Operations Support Executive (Night Shifts) in London employer: First Mile
First Mile is an excellent employer that prioritises employee well-being and professional growth within a dynamic work environment in Newark. With competitive benefits, a strong focus on health and safety compliance, and opportunities for career development, you will be part of a collaborative team dedicated to continuous improvement and innovation in waste management. Join us to make a meaningful impact while advancing your career in a supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Executive (Night Shifts) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at First Mile. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research First Mile’s mission and values, and think about how your skills in organisation and communication can contribute to their recycling goals.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve tackled issues head-on, especially in high-pressure situations. This will demonstrate your proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at First Mile.
We think you need these skills to ace Operations Support Executive (Night Shifts) in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about strong communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service or team collaboration.
Highlight Your Organisational Skills:We love a well-organised application! Make sure to structure your CV and cover letter neatly. Use bullet points for easy reading and ensure your experiences are presented in a logical order that highlights your administrative skills.
Tailor Your Application:Take a moment to tailor your application specifically for the Operations Support Executive role. Mention how your skills align with the job description, especially your ability to handle pressure and solve problems proactively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at First Mile
✨Know the Company Inside Out
Before your interview, take some time to research First Mile and its mission. Understand their commitment to recycling and how they operate as a BCORP Certified company. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved issues or built relationships with colleagues or customers, and be ready to share these stories.
✨Demonstrate Your Organisational Skills
As an Operations Support Executive, you'll need to juggle multiple tasks. Bring examples of how you've managed your time and prioritised tasks in previous jobs. You could even mention specific tools or methods you use to stay organised.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially under pressure. Think of scenarios where you had to resolve conflicts or handle unexpected challenges. Practising your responses will help you feel more confident during the interview.
