At a Glance
- Tasks: Manage key accounts and drive sales growth in sustainable waste management.
- Company: Join a passionate team dedicated to innovative recycling solutions.
- Benefits: Enjoy competitive salary, hybrid work, and 25 days annual leave.
- Other info: Inclusive culture with excellent career development opportunities.
- Why this job: Shape the future of waste management while making a real impact.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join Our Team as a Key Account Manager! We're seeking a results-driven Key Account Manager to join our passionate team in Newark, Nottinghamshire. As a key player in our team, you'll leverage your expertise to achieve and exceed sales growth targets. This role offers a fantastic opportunity for an accomplished manager to shape the future of sustainable waste management with us.
We specialise in bespoke recycling and waste management solutions. We're dedicated to partnering with suppliers who share our values and align with our customers' needs. Our approach focuses on enhancing Corporate Social Responsibilities, maximising recycling efforts, and delivering significant cost savings.
We foster an inclusive environment where every employee feels welcomed and valued. We promote equality of opportunity, embracing a diverse range of talent and perspectives to drive innovation and excellence. We fully embrace new ideas and challenge old practices to find the very best solutions for our customers, suppliers, and people.
About the Role
The Key Account Manager will be responsible for managing accounts allocated to the role holder. Main responsibilities include but are not limited to:
- Ensuring smooth service transitions on entry and exit from customer contracts.
- Maintaining strong customer relationships and retain and grow existing accounts (including by proactive account management).
- Maintaining and exceeding Company margin and revenue targets from business development and value engineering of existing accounts.
- Continually seeking to improve and innovate in brokered waste/resource service delivery and provide value for customers in service delivery.
Other duties and responsibilities include:
- For each account: complete and maintain an Account Development Plan (ADP), understand and ensure compliance with the terms of the contract and SLA between the customer and the Company, ensure service delivery meets or exceeds customer standards and expectations, meet with the customer regularly to review and continually improve the service, carry out waste audits at regular intervals with a view to continual improvement of brokered waste/resource services, produce customer and internal reports as required, take ownership of the strategy for retention and growth, identify and communicate risks/threats and solutions promptly, update Company CRM with business development activity, and ensure:
- Contract documents are retrievable, signed and current.
- A continual and up-to-date knowledge of matters affecting the customer and their waste arisings.
- The Company participates and contributes to customer waste initiatives (as agreed by the Company).
- KPI’s are monitored and managed with actions identified to maintain/improve performance.
- Internal and external customer feedback is evaluated to provide optimal delivery of projects and build on continual communication.
- Client needs are identified and innovative and/or creative solutions are developed for projects, leveraging the available expertise, operational capabilities and technologies.
- Maintain an awareness of competitor activity and feedback to the company.
About You
Experience: Proven track record of achieving successful operation, retention, and growth of existing accounts. Extensive experience in customer service/account management teams.
Skills: Strong confident personality with the drive and determination to meet with customers and make a difference. Excellent written/oral communication, interpersonal and presentation skills. The ability to exhibit innovative thinking, aimed at improving processes and achieving results. The desire to continuously learn, develop new skills and increase knowledge. Be self-motivated and highly motivated to continually improve service delivery and value. Strong numerical skills. The ability to manage multiple relationships simultaneously. The ability to prioritise tasks and manage time/workload efficiently. Effective and efficient at problem solving.
Knowledge: Obtain and maintain a knowledge of the waste industry (including closed-loop solutions, circular economy, sustainability, and resource management) and waste management regulation, laws and best practice.
Qualifications: Maths and English at GCSE level or equivalent. Further or Higher Education qualification. Full driving license.
Other: Be willing to travel and work away from home location on a weekly basis. The role holder will also be required to:
- Identify opportunities for cross selling and upselling waste/resource management solutions.
- Maintain an understanding of the current law and best practice relating to waste/resource management.
- Provide accurate and timely information as required by the business.
- Contribute to the timely preparation of financial forecasts and budgets.
- Assist with the preparation of tenders to potential new customers and existing customers and providing support to submit tenders timeously in accordance with agreed tender process.
- Represent the Company at external events, conferences, and meetings. Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis.
- Any other reasonable duties as required by the Company in connection with the effective and efficient management of accounts to ensure exceptional service levels, retention and growth of the accounts.
Why Join Us?
- Competitive salary and benefits package
- Hybrid working options
- 25 days annual leave per year, plus bank holidays
- Comprehensive career development and training programs
- Subsidised canteen and gym memberships
- Employee Assistance Programme
- Company Pension scheme and Life Assurance scheme
- On-site parking
Key Account Manager (Commercial) - Newark in Newark on Trent employer: First Mile
Join a forward-thinking team in Newark as a Key Account Manager, where your contributions will directly impact sustainable waste management solutions. We pride ourselves on fostering an inclusive work culture that values diversity and innovation, offering competitive salaries, hybrid working options, and comprehensive career development opportunities. With a focus on employee well-being and growth, we provide a supportive environment that encourages you to excel and make a meaningful difference in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager (Commercial) - Newark in Newark on Trent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the waste management industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to sustainability and waste management. When you show that you’re aligned with their mission, it’ll make a huge difference in how they see you as a candidate.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in account management and how you’ve driven growth in previous roles. Highlight specific examples where you’ve innovated or improved processes – this will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. So, get your application in and let’s shape the future of waste management together!
We think you need these skills to ace Key Account Manager (Commercial) - Newark in Newark on Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in account management and how it aligns with our focus on sustainable waste management solutions.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve achieved sales growth or improved customer relationships in previous roles. We love seeing results-driven candidates!
Be Authentic:Let your personality shine through in your application. We value a strong, confident character who can build relationships, so don’t be afraid to show us who you are!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at First Mile
✨Know Your Numbers
As a Key Account Manager, you'll need to demonstrate strong numerical skills. Brush up on your financial acumen and be ready to discuss how you've achieved sales growth targets in the past. Prepare specific examples of how you’ve managed budgets or improved margins for existing accounts.
✨Showcase Your Customer Relationship Skills
This role is all about maintaining and growing customer relationships. Think of instances where you've successfully retained clients or turned around difficult situations. Be prepared to share these stories and highlight your interpersonal skills during the interview.
✨Understand the Waste Management Landscape
Familiarise yourself with the latest trends in waste management, sustainability, and circular economy practices. Being knowledgeable about industry regulations and best practices will show that you're serious about the role and can contribute to the company's goals from day one.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of challenges you've encountered in account management and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
