At a Glance
- Tasks: Handle customer queries and manage client accounts for exceptional service delivery.
- Company: Join Greenzone, a national waste broker committed to sustainability and innovation.
- Benefits: Enjoy competitive salary, pension scheme, 25 days leave, and career development opportunities.
- Other info: Inclusive workplace with great perks like subsidised gym memberships and on-site canteen.
- Why this job: Make a real difference in waste management while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
The predicted salary is between 25000 - 30000 £ per year.
Greenzone has an exciting opportunity for a full-time Customer Support Advisor to join our dynamic team based in Newark, Nottinghamshire.
About us
We are a national waste broker, located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands.
Greenzone is committed to providing an inclusive working environment that makes every employee and candidate feel welcome and valued. We actively promote equality of opportunity for all with the right mix of talent, knowledge skills, experience, qualifications and potential. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people. Greenzone welcomes applications from a wide range of candidates and all decisions relating to hiring are made fairly based on individual merit alone.
About the Role
The Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role is also responsible for the day to day running of client accounts under the direction and support of the Account Management Teams.
Responsibilities will include but not be limited to:
- Processing service change requests and implement changes on the Company software.
- Ensuring phone usage and calls are conducted in line with Company policies and training.
- Handling and resolving customer and supplier queries, whilst ensuring customers and suppliers are always kept up to date.
- Investigating and resolving invoice queries.
About You
The ideal candidate will have a strong confident personality with extensive experience of working in a customer facing role. You must have excellent written and verbal communication skills to enable you to communicate with customers and suppliers at all levels. The successful candidate will be able to manage their own workload and time efficiently and work well under pressure. Experience of working in the waste industry would be desirable but not essential.
Benefits
- Competitive salary and benefits
- Company Pension scheme and Life Assurance scheme
- 25 days annual leave per year, plus bank holidays
- Career development and training opportunities
- Eatzone – our on-site subsidised canteen
- Subsidised gym memberships
- On-site parking
- Employee Assistance Programme
Customer Support Advisor - Newark employer: First Mile
Greenzone is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for a Customer Support Advisor to thrive. Located in Newark, Nottinghamshire, we offer competitive salaries, generous annual leave, and a supportive work culture that encourages career development through training opportunities. Our commitment to employee well-being is reflected in our on-site subsidised canteen, gym memberships, and comprehensive benefits package, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - Newark
✨Tip Number 1
Get to know Greenzone! Research the company’s values and services so you can show how you align with their mission during your interview. This will help you stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer queries, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle the day-to-day challenges of the Customer Support Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Greenzone team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Advisor - Newark
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, don’t hold back! Use clear and concise language in your application. We want to see how well you can express yourself, so let your personality shine through.
Be Specific About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. If you've handled customer queries or managed accounts, give us examples! This helps us understand how your background fits with what we do at Greenzone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at First Mile
✨Know the Company Inside Out
Before your interview, take some time to research Greenzone. Understand their values, services, and how they approach waste management. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Support Advisor, your ability to handle queries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. This will demonstrate your capability and confidence in a customer-facing role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Customer Support team faces. This shows that you're engaged and serious about finding the right fit for both you and Greenzone.
