At a Glance
- Tasks: Deliver exceptional customer service and resolve queries with flair.
- Company: Join First Mile, a leader in sustainability and recycling innovation.
- Benefits: Competitive salary, performance bonuses, and generous holiday allowance.
- Other info: Enjoy continuous learning, career progression, and fun social events.
- Why this job: Be part of a mission-driven team making a real impact on the planet.
- Qualifications: Great phone manner, proactive attitude, and enthusiasm for customer service.
The predicted salary is between 19600 - 25000 £ per year.
Join Our Team at First Mile - Where Recycling Meets Excellence!
Are you ready to embark on a thrilling journey with one of the UK's most dynamic environmental champions? Look no further! First Mile is not just a recycling company; we're trailblazers in sustainability, setting the bar high since 2004. With over 30,000 business customers relying on us to revolutionise their recycling practices, we’re on a mission to redefine the way the world views waste.
About First Mile: At First Mile, we’re not just about recycling; we’re about making a difference. Our vibrant culture celebrates individuality, fosters creativity, and champions impact. Join us in our quest to safeguard the planet, one recycled item at a time!
About The Role: If you’re passionate about delivering top-notch customer service, we have the perfect role for you! As a Customer Services Executive, you’ll be at the forefront of our mission, dazzling customers with lightning-fast responses and expert solutions. From taking orders to tackling recycling queries, no challenge is too big for you!
Working Hours & Compensation:
- Monday to Friday, 8:00-4:00/ 9:00-5.00 with a 30 minute lunch break
- Starting salary: £24,650 per year, plus an enticing performance bonus.
Why Join Us? At First Mile, we’re not just a company; we’re a family united by a common goal: to make a meaningful impact on the world. Join us in the heart of Birmingham and be part of something bigger – a rapidly growing, multi-award-winning business where your voice matters, your growth is prioritised, and your passion for the planet drives everything we do. Ready to take the leap? Apply now and let’s embark on this exciting journey together!
Responsibilities:
- Handling inbound calls and emails from our valued customers.
- Resolving queries with finesse, whether routine or complex.
- Mastering the art of complaint handling like a true pro.
Requirements:
- A sparkling phone manner and a can-do attitude.
- Proactivity and enthusiasm that shines through every interaction.
Perks & Benefits:
- Continuous learning and development opportunities.
- Clear pathways for career (and salary) progression within our dynamic team.
- Enhanced holiday allowance starting at 25 days plus bank holidays.
- A monthly £60 personal allowance to spend on you.
- Regular social events and celebrations to keep the fun alive!
- Enhanced parental leave scheme because family matters.
Customer Service Advisor (Hiring Immediately) in Birmingham employer: First Mile
At First Mile, we pride ourselves on being more than just a recycling company; we are a vibrant community dedicated to sustainability and making a positive impact. Located in the heart of Birmingham, we offer a supportive work culture that prioritises employee growth, with clear pathways for career progression and a commitment to continuous learning. Join us for an exciting opportunity to contribute to our mission while enjoying generous benefits, including enhanced holiday allowances and regular social events that foster camaraderie and fun.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Hiring Immediately) in Birmingham
✨Tip Number 1
Get to know First Mile! Research their values and mission so you can show off your passion for sustainability during the interview. We want to see how you can fit into our vibrant culture!
✨Tip Number 2
Practice your phone manner! Since you'll be handling calls, make sure you sound friendly and professional. We love a can-do attitude, so let that shine through in every conversation.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky queries or complaints. We want to see your problem-solving skills in action, so come ready with examples!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us. Plus, it shows you're serious about joining our team and making a difference in the world of recycling!
We think you need these skills to ace Customer Service Advisor (Hiring Immediately) in Birmingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service and sustainability shine through. We want to see how much you care about making a difference in the world, so don’t hold back!
Tailor Your CV:Make sure your CV is tailored to the role of Customer Service Advisor. Highlight any relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you the perfect fit for First Mile.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at First Mile
✨Know Your Stuff
Before the interview, dive deep into First Mile's mission and values. Understand their approach to recycling and sustainability. This will not only impress your interviewers but also help you align your answers with their goals.
✨Show Off Your Customer Service Skills
Prepare specific examples of how you've handled customer queries or complaints in the past. Highlight your sparkling phone manner and can-do attitude by sharing stories that showcase your proactivity and enthusiasm.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the role and the company culture. This shows you're genuinely interested and helps you determine if First Mile is the right fit for you.
✨Practice Makes Perfect
Run through common interview questions with a friend or in front of a mirror. Focus on articulating your thoughts clearly and confidently. The more comfortable you are with your responses, the better you'll perform during the actual interview.
