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- Tasks: Deliver exceptional customer service and resolve queries with flair.
- Company: Join First Mile, a leader in sustainability and recycling innovation.
- Benefits: Competitive salary, performance bonuses, and generous holiday allowance.
- Why this job: Be part of a mission-driven team making a real impact on the planet.
- Qualifications: Great phone manner, proactive attitude, and a passion for helping others.
- Other info: Enjoy career growth, hybrid working, and fun social events.
The predicted salary is between 24650 - 24650 £ per year.
Join Our Team at First Mile - Where Recycling Meets Excellence. Are you ready to embark on a thrilling journey with one of the UK's most dynamic environmental champions? Look no further. First Mile is not just a recycling company; we're trailblazers in sustainability, setting the bar high since 2004. With over 30,000 business customers relying on us to revolutionise their recycling practices, we're on a mission to redefine the way the world views waste.
About First Mile: At First Mile, we're not just about recycling; we're about making a difference. Our vibrant culture celebrates individuality, fosters creativity, and champions impact. Join us in our quest to safeguard the planet, one recycled item at a time.
About The Role: If you're passionate about delivering top-notch customer service, we have the perfect role for you. As a Customer Services Executive, you'll be at the forefront of our mission, dazzling customers with lightning-fast responses and expert solutions. From taking orders to tackling recycling queries, no challenge is too big for you.
Working Hours & Compensation:
- Monday to Friday, 8:00-4:00/9:00 with a 30 minute lunch break
- Starting salary: £24,650 per year, plus an enticing performance bonus
Why Join Us? At First Mile, we're not just a company; we're a family united by a common goal: to make a meaningful impact on the world. Join us in the heart of Birmingham and be part of something bigger – a rapidly growing, multi-award-winning business where your voice matters, your growth is prioritised, and your passion for the planet drives everything we do.
Ready to take the leap? Apply now and let's embark on this exciting journey together.
Responsibilities:
- Handling inbound calls and emails from our valued customers.
- Resolving queries with finesse, whether routine or complex.
- Mastering the art of complaint handling like a true pro.
Requirements:
- A sparkling phone manner and a can-do attitude.
- Proactivity and enthusiasm that shines through every interaction.
Perks & Benefits:
- Continuous learning and development opportunities.
- Clear pathways for career (and salary) progression within our dynamic team.
- Enhanced holiday allowance starting at 25 days plus bank holidays.
- A monthly £60 personal allowance to spend on you.
- Regular social events and celebrations to keep the fun alive.
- Enhanced parental leave scheme because family matters.
- Hybrid working available after probation period.
Customer Service Advisor in Birmingham employer: First Mile
Contact Detail:
First Mile Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know First Mile! Research their values and mission so you can show genuine enthusiasm during your interview. We want to see that you're not just looking for any job, but that you're excited about making a difference in recycling.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, we recommend doing mock calls with friends or family. This will help you sound confident and ready to tackle any customer query that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. We love seeing how you handle tough situations with a can-do attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our First Mile family.
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and sustainability shine through. We want to see how your values align with our mission at First Mile!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the Customer Services Executive role. Use keywords from the job description to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit. Share specific examples of how you've dazzled customers in the past and how you can bring that magic to First Mile.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at First Mile
✨Know Your Stuff
Before the interview, dive deep into First Mile's mission and values. Understand their approach to recycling and sustainability. This will not only impress your interviewers but also show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This is your chance to shine!
✨Be Ready for Role-Play
Since the role involves handling queries and complaints, be prepared for some role-play scenarios during the interview. Practise how you would respond to common customer issues, showcasing your problem-solving skills and positive attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if First Mile is the right fit for you.
