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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction and driving revenue growth.
- Company: Dynamic waste management company focused on sustainability and innovation.
- Benefits: Competitive salary, hybrid working, 25 days leave, and career development.
- Other info: Inclusive culture that values diverse perspectives and promotes innovation.
- Why this job: Take ownership of accounts and make a real impact in a fast-paced environment.
- Qualifications: Experience in account management and strong commercial awareness required.
The predicted salary is between 40000 - 50000 £ per year.
Join Our Team as a Key Account Manager! We are looking for a Key Account Manager to manage a portfolio of customer accounts, ensuring strong service delivery, high customer satisfaction, and growth in revenue and margin. This is a hands‑on role working in a fast‑moving service environment. The successful candidate will manage day‑to‑day customer relationships, support service delivery, carry out site visits and audits, and identify opportunities to improve service and grow existing accounts.
This role would suit someone with experience in account management, customer management or operations within industries such as waste management, facilities management, logistics, utilities or other service‑led environments. We specialise in bespoke recycling and waste management solutions. We’re dedicated to partnering with suppliers who share our values and align with our customers’ needs. Our approach focuses on enhancing Corporate Social Responsibilities, maximising recycling efforts, and delivering significant cost savings. We foster an inclusive environment where every employee feels welcomed and valued. We promote equality of opportunity, embracing a diverse range of talent and perspectives to drive innovation and excellence. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.
About the Role
Role Overview: This role owns the commercial performance of a defined portfolio of customer accounts (c.£2–3m revenue). The Key Account Manager is accountable for retaining revenue, protecting and improving margin, and driving growth within existing customers. While service delivery is a critical part of the role, this is not a coordination or support position. The successful candidate will take full ownership of account performance — balancing customer needs with commercial outcomes.
Key Accountabilities include:
- Revenue retention across portfolio
- Net revenue growth within existing accounts
- Margin performance (at renewal and in‑life)
- Customer satisfaction and account stability
- Delivery of account plans and improvement initiatives
About You
Experience:
Essential:
- Experience managing customer accounts in a service‑led environment
- Evidence of owning or influencing revenue, retention or margin
- Experience dealing directly with customers and resolving complex issues
- Ability to manage workload independently
Desirable:
- Waste management, facilities management, logistics, utilities or similar
- Experience with pricing, renewals or commercial negotiations
- Experience improving account performance (growth, efficiency or value creation)
Skills:
- Strong commercial awareness and confidence in managing pricing and margin
- Ability to balance customer relationships with business outcomes
- Structured, organised and able to manage multiple accounts
- Proactive mindset — identifies and drives improvements, not just reacts
- Comfortable operating in a fast‑paced, service‑led environment
- Resilient and able to handle challenging customer situations
Knowledge:
Obtain and maintain a knowledge of the waste industry (including closed‑loop solutions, circular economy, sustainability, and resource management) and waste management regulation, laws and best practice.
Qualifications:
- GCSE Maths & English (or equivalent)
- Full UK driving licence
- Willing to travel to customer sites
Other:
Be willing to travel and work away from home location on a weekly basis. The role holder will also be required to:
- Identify opportunities for cross‑selling and upselling waste/resource management solutions.
- Maintain an understanding of the current law and best practice relating to waste/resource management.
- Provide accurate and timely information as required by the business.
- Contribute to the timely preparation of financial forecasts and budgets.
- Assist with the preparation of tenders to potential new customers and existing customers and providing support to submit tenders timeously in accordance with agreed tender process.
- Represent the Company at external events, conferences, and meetings.
- Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis.
- Any other reasonable duties as required by the Company in connection with the effective and efficient management of accounts to ensure exceptional service levels, retention and growth of the accounts.
This role suits someone who:
- Takes ownership of outcomes, not just activity
- Is comfortable being accountable for revenue and margin
- Can manage relationships while making commercially sound decisions
Why Join Us?
- Competitive salary and benefits package
- Hybrid working options
- 25 days annual leave per year, plus bank holidays
- Comprehensive career development and training programs
- Subsidised canteen and gym memberships
- Employee Assistance Programme
- Company Pension scheme and Life Assurance scheme
- On‑site parking
Key Account Manager - Newark employer: First Mile Limited
Contact Detail:
First Mile Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Newark
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Key Account Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their approach to customer service and sustainability, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven revenue growth or improved customer satisfaction in past roles. Numbers speak volumes, so bring those stats along!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s make it happen together!
We think you need these skills to ace Key Account Manager - Newark
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in managing customer accounts and any relevant achievements that align with our focus on service delivery and revenue growth.
Showcase Your Skills: We want to see your strong commercial awareness and ability to balance customer relationships with business outcomes. Use specific examples from your past roles to demonstrate how you've successfully managed accounts and improved performance.
Be Proactive: In your application, reflect a proactive mindset. Share instances where you identified opportunities for improvement or drove initiatives that led to better service delivery or customer satisfaction. We love candidates who take the initiative!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at First Mile Limited
✨Know Your Accounts
Before the interview, dive deep into the accounts you’ll be managing. Understand their history, current challenges, and potential growth opportunities. This will show your prospective employer that you’re proactive and ready to take ownership of the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved complex customer issues or improved account performance. Highlighting your ability to balance customer satisfaction with commercial outcomes will resonate well with the interviewers.
✨Understand the Industry
Brush up on your knowledge of waste management, sustainability, and the circular economy. Being able to speak confidently about industry trends and regulations will demonstrate your commitment and expertise in the field.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle challenging customer situations or drive revenue growth. Practising your responses to these scenarios can help you articulate your thought process and decision-making skills effectively.