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- Tasks: Support the Supply Chain team in managing supplier performance and operational issues.
- Company: Join a rapidly growing, multi-award-winning waste management company.
- Benefits: Starting salary of £27,500 with career growth, bonuses, and flexible work options.
- Why this job: Be at the heart of operations, solving real-time problems and driving improvements.
- Qualifications: Strong organisation, communication skills, and attention to detail required.
- Other info: Enjoy a fun, collaborative workplace with plenty of social events and learning opportunities.
The predicted salary is between 22000 - 33000 £ per year.
We are looking for a proactive and organised Supply Chain Assistant to support the Supply Chain team in managing Supplier performance and operational issues across our national waste management network. The role will be heavily Salesforce-based and will act as a key link between internal teams and external Suppliers, ensuring service levels, compliance and commercial performance are maintained to the First Mile standard. This is a fast-paced, problem-solving role, ideal for someone who enjoys operational detail, stakeholder management and driving continuous improvement across our network.
Responsibilities
- Supplier & Operations Support
- Manage day-to-day Supplier issues via Salesforce, including:
- Missed or failed collections
- Service reports and operational queries
- Customer escalations relating to Suppliers
- Liaise with Suppliers to resolve issues quickly and effectively
- Salesforce & Data Management
- Log, update and manage Supplier cases in Salesforce
- Ensure accurate records of service performance, issues and resolutions
- Product reports and dashboards on Supplier performance and KPIs
- Performance & Relationship Management
- Support Supplier performance management reviews (monthly/quarterly)
- Track KPIs such as service success, response times and Supplier compliance
- Prepare data and insights for performance management reviews
- Compliance & Governance
- Support compliance checks including:
- Waste Transfer Notes (WTNs)
- Duty of Care checks
- Supplier accreditations and licences
- Continuous Improvement
- Identify recurring issues and trends in Supplier performance
- Suggest and implement process improvements across the Supply Chain team
- Lead on and support on projects led by Supply Chain Manager or Head of Supply Chain
Requirements
This is a busy, high-volume operational role involving a significant amount of email and phone communication with Suppliers and internal teams. The Supply Chain Assistant will handle multiple cases at any one time and will be expected to prioritise effectively, respond quickly and keep things moving. It’s well-suited to someone who enjoys a dynamic environment, problem-solving in real time and being at the centre of day-to-day operations.
Essential
- Strong organisation and administrative skills
- Excellent communication skills (by email and phone)
- High attention to detail with strong data accuracy
- Ability to manage multiple issues and priorities in a fast-paced environment
Desirable
- Experience in Supply Chain, Operations or Logistics
- Experience in waste management, recycling or environmental services
- Good understanding of service KPIs and performance reporting
Personal Attributes
- Proactive and solutions focused
- Confident dealing with external Suppliers
- Resilient and calm under pressure
- Strong sense of ownership and accountability
- Always willing to go the extra mile for Suppliers and Supply Chain
Benefits
Your starting salary will be £27,500, but as your experience grows, so does your salary. We have developed a career ladder so you don’t have to wait for the annual pay review and your salary is based on your personal level. We offer a range of benefits to our employees and will encourage you to follow your passions as well as the opportunity to learn and try new things within a structured framework designed to help you excel. On top of all this, we’ve added some extras which include:
- Company bonus scheme
- Working from home one day a week
- Enhanced maternity/paternity scheme
- Regular company parties and events
- Employee recognition at our monthly town hall event
- 25 days holiday (plus bank holidays) as well as an extra day for each complete year of service
- A £60 a month allowance to spend on you
- Lots of drinks, food, socials, and events throughout the year
- But most importantly, a fun, positive, collaborative workplace in which you can learn, working for a rapidly growing, multi-award-winning business in a sector that has never been more important
Supply Chain Administrator employer: First Mile | Certified B Corp
Contact Detail:
First Mile | Certified B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to supply chain management. Think about how your skills align with the role and be ready to share specific examples of how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Supply Chain Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supply Chain Administrator role. Highlight your relevant experience in supply chain, operations, or logistics, and don’t forget to showcase your strong organisation and communication skills!
Showcase Your Problem-Solving Skills: Since this role is all about managing supplier issues and operational challenges, give examples of how you've tackled similar problems in the past. We love seeing proactive and solutions-focused candidates!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, attention to detail is crucial!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Mile | Certified B Corp
✨Know Your Salesforce
Since the role is heavily Salesforce-based, make sure you brush up on your Salesforce skills. Familiarise yourself with how to log and manage Supplier cases, as well as how to generate reports. Being able to demonstrate your knowledge of the platform will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
This position requires a proactive approach to managing Supplier issues. Prepare examples from your past experiences where you've successfully resolved operational problems or improved processes. Highlighting your ability to think on your feet will impress the interviewers.
✨Communicate Clearly and Confidently
Excellent communication is key in this role, especially when liaising with Suppliers and internal teams. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and ideas.
✨Understand KPIs and Performance Metrics
Familiarise yourself with common service KPIs and performance reporting metrics relevant to Supply Chain roles. Be prepared to discuss how you’ve tracked or improved these in previous positions. Showing that you understand the importance of these metrics will demonstrate your commitment to maintaining high service levels.
