At a Glance
- Tasks: Support drivers and ensure smooth operations during night shifts.
- Company: Join First Mile, a leading recycling company dedicated to sustainability.
- Benefits: Competitive salary, welfare allowance, pension scheme, and generous holiday.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact on the environment while developing your skills.
- Qualifications: Strong communication, customer service skills, and ability to work under pressure.
The predicted salary is between 34500 - 34500 £ per year.
Are you looking for a role that really is a force for good? If so, then this could be the perfect opportunity. First Mile is a leading recycling company, collecting and recycling over 100,000 tonnes of waste from over 30,000 customers each year. First Mile started in 2004 with the aim of changing the way recycling is carried out. We now provide innovative recycling solutions to our customers, collecting over 30 streams of waste and ensuring nothing is sent to landfill. Every part of our operations prioritises sustainability and putting the planet first. By working with First Mile, you will be contributing to a greener and more sustainable world.
As an Operations Support Executive, your purpose is to ensure that all rounds run smoothly and customer service is kept high. Key details of the role are below:
- Location: Hoxton, East London
- Working Hours: Monday to Friday 8pm to 5am
- Salary: £34,500 plus discretionary quarterly bonus
- Holiday: 25 days plus bank holidays, plus one extra day for each complete year of service up to 5 days
Key Responsibilities
- Being available throughout the night to support drivers and cyclists with customer issues over the phone, acting as the first point of contact
- Providing on the spot advice to drivers on how to handle issues they experience at customers
- Recognising frequent issues at customer sites and proposing solutions to fix these
- Ensuring all vehicles are road worthy and flagging any issues with vehicles to the transport team immediately
- Monitoring driver and cyclist performance and flagging and actioning these accordingly
- Effectively communicating updates and instructions to drivers ahead of, or on, their round
- Keeping operations databases up to date and accurate
- Preparing effective daily handover documents for the AM team
- Monitoring customer service levels for the Hoxton depot
- Booking agency workers and weekend security coverage
Requirements
- Strong communication and collaboration skills
- Strong customer service skills
- Strong work ethic, showing a willingness to go above and beyond to help the team
- Strong proactivity and organisation skills
- Ability to work well under pressure and deal with challenging stakeholders
- Right to work in the UK
- Experience in a fast paced environment
- Customer service experience (desirable)
Benefits
- £40 per month welfare allowance on top of salary
- Company pension scheme
- Salary sacrifice and financial wellbeing scheme
- Employee assistance programme
- Electric vehicle scheme
- Competitive holiday allowance
- Discretionary quarterly bonus
Operations Support Executive (Night Shifts) employer: First Mile | Certified B Corp
First Mile is an exceptional employer that prioritises sustainability and employee well-being, making it a fantastic place to work for those passionate about making a positive impact. Located in Hoxton, East London, the company offers a supportive work culture with ample opportunities for personal and professional growth, alongside competitive benefits such as a welfare allowance, pension scheme, and a discretionary quarterly bonus. Join us in our mission to revolutionise recycling and contribute to a greener planet while enjoying a fulfilling career.
Contact Details:
First Mile | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Executive (Night Shifts)
✨Dive into Environmental Networks
Get involved with sustainability-focused organisations and attend their events. Look for local meetups or conferences in environmental management where you can connect with professionals in the field. This can lead to insider info on job openings at companies like First Mile | Certified B Corp that might not be advertised widely.
✨Show Your Passion with Projects
Consider undertaking personal or community projects that highlight your dedication to sustainability. Whether it's a local clean-up or a carbon footprint assessment, document your findings and results. This not only boosts your portfolio but also shows potential employers like First Mile | Certified B Corp that you're proactive and serious about the field.
✨Seek Out Green Job Boards
Don’t just rely on general job boards. Explore specific platforms that focus on sustainability and environmental management roles. Websites like EnvironmentJobs and Sustainable Business can be goldmines for full-time positions at companies like First Mile | Certified B Corp. Keep an eye out for their aggregation of listings!
✨Let Your Online Presence Shine
Make sure your social media and professional profiles reflect your passion for sustainability. Share articles, engage in discussions, and connect with leaders in the field. Your active presence can make a lasting impression on hiring managers at companies like First Mile | Certified B Corp when they search for candidates.
We think you need these skills to ace Operations Support Executive (Night Shifts)
Some tips for your application 🫡
Show Off Your Passion for Sustainability:In your cover letter, let your enthusiasm for sustainability shine through. Share any relevant experiences, like projects, volunteer work, or events you've participated in that align with First Mile | Certified B Corp's values. This position isn't just about meeting qualifications; it's about genuinely caring for the environment and showing us why you're the right fit for Operations Support Executive (Night Shifts).
Highlight Relevant Qualifications and Experience:Make sure to showcase any specific qualifications, such as degrees in environmental science or certifications in sustainability practices in your CV. We want to see how your academic background and practical experiences align with the job you're applying for, so don’t hold back on anything that demonstrates your expertise in environmental management.
Tailor Your CV to the Role:As we're looking for someone to jump into a full-time role, be specific about previous roles or projects that demonstrate your capabilities in sustainability. Use bullet points to make accomplishments clear, and don’t forget to quantify your achievements wherever possible – it’s all about showing us the impact of your work!
Research First Mile | Certified B Corp and Reflect It In Your Application:We love candidates who take the time to understand what we're about. Mention specific initiatives or projects that First Mile | Certified B Corp is known for in your cover letter. This shows us that you’ve done your homework and are genuinely excited about the chance to contribute to our mission in the role of Operations Support Executive (Night Shifts).
How to prepare for a job interview at First Mile | Certified B Corp
✨Brush Up on Environmental Legislation
Given that we're diving into sustainability and environmental management, it’s crucial to have a solid understanding of current environmental laws and regulations. Be prepared to discuss how these laws apply to real-world scenarios, as you might face some technical questions about compliance and best practices during your chat with First Mile | Certified B Corp.
✨Showcase Your Experience with Sustainability Projects
When you're discussing your background, highlight specific sustainability initiatives you've been involved in. Whether it’s a project at university or work experience, sharing measurable outcomes and your role will demonstrate your hands-on skills, which is super important for this full-time role at First Mile | Certified B Corp.
✨Familiarity with Tools and Software
Make sure you're familiar with any relevant tools or software commonly used in environmental management, like GIS for mapping or data analysis tools. Bring this up in your interview as it shows you’re not only passionate but also prepared to roll up your sleeves and get to work!
✨Connect Your Values with the Company's Mission
Full-time roles are all about team fit, so it’s important to align your personal values with those of First Mile | Certified B Corp. Be ready to discuss why you're passionate about sustainability and how you can contribute to their mission, as this will really resonate with the interviewers and show that you’re genuinely invested in their goals.
