At a Glance
- Tasks: Support drivers and ensure smooth operations during night shifts.
- Company: Join First Mile, London's leading recycling service and a certified B Corp.
- Benefits: Competitive salary, generous leave, welfare allowance, and pension scheme.
- Other info: Dynamic role with opportunities for career progression and personal growth.
- Why this job: Make a difference in recycling while developing your skills in a supportive environment.
- Qualifications: Strong communication, admin skills, and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 30000 € per year.
Are you someone with strong organisation and communication skills, with a passion for delivering excellent customer service? If so, then this role could be perfect for you. First Mile is London's premier recycling service, continuing to be the only BCORP Certified waste management company in London. We collect over 25 different streams of waste from over 30,000 customers and ensure that everything we collect gets recycled in some way. As a company, we are re‑shaping how recycling is carried out and believe in a world where nothing should be sent to landfill.
We are currently looking for an Operations Support Executive to join our PM team in North Acton, London, to help support our drivers and ensure the morning rounds are running smoothly and efficiently. Strong administration and communication skills are essential for this role, as well as an ability to build good relationships with both the drivers and other departments in the company.
The Job
Salary - A starting salary of £33,750 with the opportunity to earn up to £37,000 as you progress through the ladder for the role.
Shift Pattern
This is a night shift role operating on a 4 days on, 2 days off continuous rota. Each shift is 10 hours long. There is one shift pattern for this role which has the set start times below:
- 2 days working 18:00 - 04:00
- 2 days working 20:00 - 06:00
Key Responsibilities
- Directly report to Ops Supervisors on duty
- Support dispatch and admin tasks
- Relate any issues from drivers regarding trucks/drivers
- Send daily updates to OPS team with events of the shift
- Ensure follow‑up between shifts amongst all Support Executives and Ops Supervisors
- Administrative tasks
- Allocate new customers to existing rounds
- Allocate extras and missed collections throughout the day or night
- Communicate with drivers to solve issues on the rounds (Recoveries / Customer related issues)
- Keep an accurate log of all issues reported by drivers and communicate to the customer service department
- Escalate complaints to OPS Service specialist or relevant Account Managers
- Data entry – keep an accurate log of drivers and vehicles sent out at start and end of their shifts
- Support Transport Specialist with dispatching drivers efficiently (dispatching drivers with the correct vehicle, checking on service issues if required by a specialist)
- Dispatch drivers alone on weekends
- Support Service Specialists and Ops Liaisons on investigations into customer issues
Requirements
- Outstanding communication and administration skills
- Strong written and spoken English language skills
- Proactivity in finding solutions to any issues which are raised
- Ability to build good relationships
- Strong knowledge of Microsoft Office, including Word and Excel
- Ability to stay calm and work effectively under pressure
Benefits
- Competitive Salary
- 25 days annual leave plus bank holidays, plus 1 additional day for each complete year of service up to 5 days
- £60 a month welfare allowance to spend on whatever you like
- Access to free financial advice and retail discounts
- Company pension scheme
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
Operations Support Executive (Night Shifts) in City of London employer: First Mile | Certified B Corp
First Mile is an exceptional employer, offering a dynamic work environment in North Acton, London, where your contributions directly impact sustainable waste management. With a competitive salary, generous annual leave, and a strong focus on employee welfare, we foster a culture of support and growth, ensuring that every team member has the opportunity to thrive while making a meaningful difference in the community.
Contact Detail:
First Mile | Certified B Corp Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Executive (Night Shifts) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at First Mile. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations support. Think about how your skills in communication and organisation can shine through in your answers.
✨Tip Number 3
Show your passion for recycling and sustainability during your conversations. First Mile is all about making a difference, so let them know why you care about their mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Operations Support Executive (Night Shifts) in City of London
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your strong organisation and communication skills in your application. We want to see how you can deliver excellent customer service, so share any relevant experiences that showcase these abilities!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Operations Support Executive role. Mention specific responsibilities from the job description and how your experience aligns with them.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at First Mile | Certified B Corp
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Support Executive role. Familiarise yourself with the key responsibilities and how your skills align with them. This will help you articulate why you're a great fit for the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you resolved issues or built relationships with colleagues or customers, as these stories will showcase your abilities.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your proactive approach to finding solutions, especially in high-pressure situations, as this aligns perfectly with what the company is looking for.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
