At a Glance
- Tasks: Support drivers and ensure smooth operations during night shifts.
- Company: Join First Mile, London's leading recycling service and a certified B Corp.
- Benefits: Competitive salary, generous leave, welfare allowance, and pension scheme.
- Other info: Dynamic role with opportunities for career progression and personal growth.
- Why this job: Make a difference in recycling while developing your skills in a supportive environment.
- Qualifications: Strong communication, admin skills, and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 30000 £ per year.
Are you someone with strong organisation and communication skills, with a passion for delivering excellent customer service? If so, then this role could be perfect for you. First Mile is London's premier recycling service, continuing to be the only BCORP Certified waste management company in London. We collect over 25 different streams of waste from over 30,000 customers and ensure that everything we collect gets recycled in some way. As a company, we are re‑shaping how recycling is carried out and believe in a world where nothing should be sent to landfill.
We are currently looking for an Operations Support Executive to join our PM team in North Acton, London, to help support our drivers and ensure the morning rounds are running smoothly and efficiently. Strong administration and communication skills are essential for this role, as well as an ability to build good relationships with both the drivers and other departments in the company.
The Job
Salary - A starting salary of £33,750 with the opportunity to earn up to £37,000 as you progress through the ladder for the role.
Shift Pattern
This is a night shift role operating on a 4 days on, 2 days off continuous rota. Each shift is 10 hours long. There is one shift pattern for this role which has the set start times below:
- 2 days working 18:00 - 04:00
- 2 days working 20:00 - 06:00
Key Responsibilities
- Directly report to Ops Supervisors on duty
- Support dispatch and admin tasks
- Relate any issues from drivers regarding trucks/drivers
- Send daily updates to OPS team with events of the shift
- Ensure follow‑up between shifts amongst all Support Executives and Ops Supervisors
- Administrative tasks
- Allocate new customers to existing rounds
- Allocate extras and missed collections throughout the day or night
- Communicate with drivers to solve issues on the rounds (Recoveries / Customer related issues)
- Keep an accurate log of all issues reported by drivers and communicate to the customer service department
- Escalate complaints to OPS Service specialist or relevant Account Managers
- Data entry – keep an accurate log of drivers and vehicles sent out at start and end of their shifts
- Support Transport Specialist with dispatching drivers efficiently (dispatching drivers with the correct vehicle, checking on service issues if required by a specialist)
- Dispatch drivers alone on weekends
- Support Service Specialists and Ops Liaisons on investigations into customer issues
Requirements
- Outstanding communication and administration skills
- Strong written and spoken English language skills
- Proactivity in finding solutions to any issues which are raised
- Ability to build good relationships
- Strong knowledge of Microsoft Office, including Word and Excel
- Ability to stay calm and work effectively under pressure
Benefits
- Competitive Salary
- 25 days annual leave plus bank holidays, plus 1 additional day for each complete year of service up to 5 days
- £60 a month welfare allowance to spend on whatever you like
- Access to free financial advice and retail discounts
- Company pension scheme
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
Operations Support Executive (Night Shifts) in City of London employer: First Mile | Certified B Corp
First Mile is an exceptional employer, offering a dynamic work environment in North Acton, London, where your contributions directly impact sustainable waste management. With a competitive salary, generous annual leave, and a strong focus on employee welfare, we foster a culture of support and growth, ensuring that every team member has the opportunity to thrive while making a meaningful difference in the community.
Contact Details:
First Mile | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Executive (Night Shifts) in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Mile | Certified B Corp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Mile | Certified B Corp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Support Executive (Night Shifts) in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Mile | Certified B Corp:Your cover letter is your chance to shine! Tell us why you want to work at First Mile | Certified B Corp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Mile | Certified B Corp!
How to prepare for a job interview at First Mile | Certified B Corp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
