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- Tasks: Manage key accounts, build relationships, and drive sales growth in sustainable waste management.
- Company: Join a leading recycling and waste management company focused on sustainability.
- Benefits: Enjoy hybrid working, 25 days leave, career development, and a supportive work environment.
- Why this job: Make a real impact in sustainability while growing your career in a dynamic team.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: Inclusive culture that values diverse perspectives and encourages innovation.
The predicted salary is between 36000 - 60000 £ per year.
Join our passionate team in Newark, Nottinghamshire. As a key player in our team, you will leverage your expertise to achieve and exceed sales growth targets. This role offers a fantastic opportunity for an accomplished manager to shape the future of sustainable waste management with us.
Why Join Us?
- Competitive salary and benefits package
- Hybrid working options
- 25 days annual leave per year, plus bank holidays
- Comprehensive career development and training programs
- Subsidised canteen and gym memberships
- Employee Assistance Programme
- Company Pension scheme and Life Assurance scheme
- On-site parking
About Us:
We specialise in bespoke recycling and waste management solutions. We are dedicated to partnering with suppliers who share our values and align with our customers' needs. Our approach focuses on enhancing Corporate Social Responsibilities, maximising recycling efforts, and delivering significant cost savings. We foster an inclusive environment where every employee feels welcomed and valued. We promote equality of opportunity, embracing a diverse range of talent and perspectives to drive innovation and excellence.
About the Role
The Key Account Manager will be responsible for managing accounts allocated to the role holder. Main responsibilities include but are not limited to:
- Ensuring smooth service transitions on entry and exit from customer contracts.
- Maintaining strong customer relationships and retaining and growing existing accounts (including by proactive account management).
- Maintaining and exceeding Company margin and revenue targets from business development and value engineering of existing accounts.
- Continually seeking to improve and innovate in brokered waste/resource service delivery and provide value for customers in service delivery.
Other duties and responsibilities include:
- For each account: complete and maintain an Account Development Plan (ADP), understand and ensure compliance with the terms of the contract and SLA between the customer and the Company, ensure service delivery meets or exceeds customer standards and expectations, meet with the customer regularly to review and continually improve the service, carry out waste audits at regular intervals with a view to continual improvement of brokered waste/resource services, produce customer and internal reports as required, take ownership of the strategy for retention and growth, identify and communicate risks/threats and solutions promptly, update Company CRM with business development activity, and ensure: contract documents are retrievable, signed and current, a continual and up-to-date knowledge of matters affecting the customer and their waste arisings, the Company participates and contributes to customer waste initiatives (as agreed by the Company), KPI’s are monitored and managed with actions identified to maintain/improve performance, internal and external customer feedback is evaluated to provide optimal delivery of projects and build on continual communication, client needs are identified and innovative and/or creative solutions are developed for projects, leveraging the available expertise, operational capabilities and technologies, and maintain an awareness of competitor activity and feedback to the company.
The role holder will also be required to:
- Identify opportunities for cross selling and upselling waste/resource management solutions.
- Maintain an understanding of the current law and best practice relating to waste/resource management.
- Provide accurate and timely information as required by the business.
- Contribute to the timely preparation of financial forecasts and budgets.
- Assist with the preparation of tenders to potential new customers and existing customers and providing support to submit tenders timeously in accordance with agreed tender process.
- Represent the Company at external events, conferences, and meetings. Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis.
- Any other reasonable duties as required by the Company in connection with the effective and efficient management of accounts to ensure exceptional service levels, retention and growth of the accounts.
About You
Experience:
- Proven track record of achieving successful operation, retention, and growth of existing accounts.
- Extensive experience in customer service/account management teams.
Skills:
- Strong confident personality with the drive and determination to meet with customers and make a difference.
- Excellent written/oral communication, interpersonal and presentation skills.
- The ability to exhibit innovative thinking, aimed at improving processes and achieving results.
- The desire to continuously learn, develop new skills and increase knowledge. Be self-motivated and highly motivated to continually improve service delivery and value.
- Strong numerical skills.
- The ability to manage multiple relationships simultaneously.
- The ability to prioritise tasks and manage time/workload efficiently.
- Effective and efficient at problem solving.
Knowledge:
- Obtain and maintain a knowledge of the waste industry (including closed-loop-solutions, circular economy, sustainability, and resource management) and waste management regulation, laws and best practice.
Qualifications:
- Maths and English at GCSE level or equivalent.
- Further or Higher Education qualification.
- Full driving license.
Other:
- Be willing to travel and work away from home location on a weekly basis.
If you are interested in this position, please apply via the button below.
Key Account Manager in Nottingham employer: First Mile | Certified B Corp
Contact Detail:
First Mile | Certified B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the waste management industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to current employees at the company you’re eyeing. You never know who might give you a heads-up about an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute to their mission of sustainable waste management.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Key Account Manager role. Highlight your successes in account retention and growth, and don’t forget to mention any innovative solutions you've implemented in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t miss out on this fantastic opportunity to shape the future of waste management with us!
We think you need these skills to ace Key Account Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in account management and customer service, and don’t forget to showcase any achievements that demonstrate your ability to exceed sales targets.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about sustainable waste management and how your skills align with our values. Keep it concise but impactful!
Showcase Your Communication Skills: As a Key Account Manager, strong communication is key. Make sure your written application reflects your excellent communication skills. Use clear language and structure your thoughts logically to make it easy for us to read.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Mile | Certified B Corp
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the waste management industry. Understand the latest trends, regulations, and best practices. This will not only show your passion for the field but also demonstrate that you're serious about making a difference in sustainable waste management.
✨Showcase Your Achievements
Prepare to discuss specific examples of how you've successfully managed accounts in the past. Highlight your achievements in retaining and growing accounts, and be ready to explain the strategies you used. This will help the interviewers see how you can bring value to their team.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with insightful questions about the company’s approach to waste management and their future goals. This shows that you're genuinely interested in the role and helps you assess if the company aligns with your values.
✨Demonstrate Your People Skills
As a Key Account Manager, building strong relationships is key. Be ready to discuss how you handle customer interactions, resolve conflicts, and maintain long-term partnerships. Use examples that showcase your communication skills and ability to connect with clients.
