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For Companies At a Glance
- Tasks: Manage key accounts, build relationships, and drive growth in a dynamic environment.
- Company: Join a passionate team at a leading waste management company in Newark.
- Benefits: Enjoy competitive salary, hybrid working, 25 days leave, and career development.
- Why this job: Make a real impact in sustainability while developing your skills and career.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Opportunity for travel and participation in industry events.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Team as a Key Account Manager! We are seeking a results-driven Key Account Manager to join our passionate team in Newark, Nottinghamshire.
About The Role
The Key Account Manager will be responsible for managing accounts allocated to the role holder. Main responsibilities include but are not limited to:
- Ensuring smooth service transitions on entry and exit from customer contracts
- Maintaining strong customer relationships and retaining and growing existing accounts (including proactive account management)
- Maintaining and exceeding company margin and revenue targets from business development and value engineering of existing accounts
- Continually seeking to improve and innovate in brokered waste/resource service delivery and provide value for customers in service delivery
Other duties and responsibilities
For each account:
- Complete and maintain an Account Development Plan (ADP)
- Understand and ensure compliance with the terms of the contract and SLA between the customer and the Company
- Ensure service delivery meets or exceeds customer standards and expectations
- Meet with the customer regularly to review and continually improve the service
- Carry out waste audits at regular intervals with a view to continual improvement of brokered waste/resource services
- Produce customer and internal reports as required
- Take ownership of the strategy for retention and growth
- Identify and communicate risks/threats and solutions promptly
- Update Company CRM with business development activity
- Ensure contract documents are retrievable, signed and current
- Maintain up-to-date knowledge of matters affecting the customer and their waste arisings
- Participate in customer waste initiatives (as agreed by the Company)
- KPIs are monitored and managed with actions identified to maintain/improve performance
- Evaluate internal and external customer feedback to provide optimal delivery of projects and continual communication
- Identify client needs and develop innovative/creative solutions for projects using available expertise, capabilities and technologies
- Maintain awareness of competitor activity and provide feedback to the company
About You
Experience
- Proven track record of achieving successful operation, retention, and growth of existing accounts
- Extensive experience in customer service/account management teams
Skills
- Strong confident personality with the drive and determination to meet with customers and make a difference
- Excellent written/oral communication, interpersonal and presentation skills
- Ability to exhibit innovative thinking aimed at improving processes and achieving results
- Desire to continuously learn, develop new skills and increase knowledge
- Self-motivated and highly motivated to continually improve service delivery and value
- Strong numerical skills
- Ability to manage multiple relationships simultaneously
- Ability to prioritise tasks and manage time/workload efficiently
- Effective and efficient at problem solving
Knowledge
- Obtain and maintain knowledge of the waste industry (including closed-loop-solutions, circular economy, sustainability, and resource management) and waste management regulation, laws and best practice
Qualifications
- Maths and English at GCSE level or equivalent
- Further or Higher Education qualification
- Full driving license
Other
- Be willing to travel and work away from home location on a weekly basis
Requirements
- Identify opportunities for cross selling and upselling waste/resource management solutions
- Maintain an understanding of the current law and best practice relating to waste/resource management
- Provide accurate and timely information as required by the business
- Contribute to the timely preparation of financial forecasts and budgets
- Assist with the preparation of tenders to potential new customers and existing customers and provide support to submit tenders timeously in accordance with agreed tender process
- Represent the Company at external events, conferences, and meetings.
- Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis
- Any other reasonable duties as required by the Company in connection with the effective and efficient management of accounts to ensure exceptional service levels, retention and growth of the accounts
Benefits
Why Join Us?
- Competitive salary and benefits package
- Hybrid working options
- 25 days annual leave per year, plus bank holidays
- Comprehensive career development and training programs
- Subsidised canteen and gym memberships
- Employee Assistance Programme
- Company Pension scheme and Life Assurance scheme
- On-site parking
Key Account Manager - Newark in Newark on Trent employer: First Mile | Certified B Corp
Contact Detail:
First Mile | Certified B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Newark in Newark on Trent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the waste management industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your experience aligns with their needs, especially in account management and customer service. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best choice for the Key Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings listed there, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Key Account Manager - Newark in Newark on Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in account management and customer service, and show us how you can bring value to our team in Newark.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've retained and grown accounts, and any innovative solutions you've implemented in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at First Mile | Certified B Corp
✨Know Your Accounts
Before the interview, make sure you research the key accounts you'll be managing. Understand their business, challenges, and how your role can add value. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Key Account Manager, strong communication is crucial. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle difficult conversations and ensure customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified problems and implemented solutions. Highlight your innovative thinking and how it led to improved processes or outcomes. This will illustrate your ability to think on your feet and adapt to challenges.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's approach to account management, their expectations, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.