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For Companies At a Glance
- Tasks: Handle customer queries and manage client accounts for exceptional service delivery.
- Company: Join Greenzone, a certified B Corp focused on sustainable waste management solutions.
- Benefits: Enjoy competitive salary, 25 days leave, gym memberships, and career development.
- Why this job: Make a real difference in sustainability while developing your customer service skills.
- Qualifications: Strong communication skills and a confident personality; experience in customer service preferred.
- Other info: Inclusive workplace with opportunities for growth and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Greenzone has an exciting opportunity for a full-time Customer Support Advisor to join our dynamic team based in Newark, Nottinghamshire.
About Us
We are a national waste broker, located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands. Greenzone is committed to providing an inclusive working environment that makes every employee and candidate feel welcome and valued. We actively promote equality of opportunity for all with the right mix of talent, knowledge skills, experience, qualifications and potential. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people. Greenzone welcomes applications from a wide range of candidates and all decisions relating to hiring are made fairly based on individual merit alone.
About The Role
The Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role is also responsible for the day to day running of client accounts under the direction and support of the Account Management Teams.
Responsibilities
- Processing service change requests and implement changes on the Company software.
- Ensuring phone usage and calls are conducted in line with Company policies and training.
- Handling and resolving customer and supplier queries, whilst ensuring customers and suppliers are always kept up to date.
- Investigating and resolving invoice queries.
Requirements About You
The ideal candidate will have a strong confident personality with extensive experience of working in a customer facing role. You must have excellent written and verbal communication skills to enable you to communicate with customers and suppliers at all levels. The successful candidate will be able to manage their own workload and time efficiently and work well under pressure. Experience of working in the waste industry would be desirable but not essential.
Benefits
- Competitive salary and benefits
- Company Pension scheme and Life Assurance scheme
- 25 days annual leave per year, plus bank holidays
- Career development and training opportunities
- Eatzone - our on-site subsidised canteen
- Subsidised gym memberships
- On-site parking
- Employee Assistance Programme
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: IT Services and IT Consulting
Customer Support Advisor - Newark in Newark on Trent employer: First Mile | Certified B Corp
Contact Detail:
First Mile | Certified B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Newark in Newark on Trent
✨Tip Number 1
Get to know the company! Research Greenzone and its values. When you understand what they stand for, you can tailor your conversations to show how you align with their mission. This will make you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll need to be confident in handling queries. Role-play with a friend or family member to get comfortable with different scenarios. The more you practice, the more natural it will feel during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Greenzone. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Support Advisor - Newark in Newark on Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, don’t hold back! Use clear and concise language in your application. We want to see how well you can express yourself, so let your personality shine through.
Be Honest About Your Experience: If you have experience in the waste industry, great! If not, no worries. Just be upfront about your background and how your skills can transfer to this role. We value honesty and are keen to see how you can contribute to our mission.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First Mile | Certified B Corp
✨Know the Company Inside Out
Before your interview, take some time to research Greenzone and its values. Understand their approach to waste management and recycling solutions. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Support Advisor, your ability to handle queries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. This will demonstrate your capability and confidence in a customer-facing role.
✨Practice Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable with expressing yourself under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, company culture, or growth opportunities within Greenzone. This shows that you're not just interested in the job, but also in how you can fit into their environment.
