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- Tasks: Manage key accounts, build relationships, and drive sales growth in sustainable waste management.
- Company: Join a leading recycling and waste management company focused on sustainability.
- Benefits: Enjoy hybrid working, 25 days leave, career development, and a supportive work environment.
- Why this job: Make a real impact in sustainability while growing your career in a dynamic industry.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: Inclusive culture that values diverse perspectives and encourages innovation.
The predicted salary is between 36000 - 60000 £ per year.
Join our passionate team in Newark, Nottinghamshire as a Key Account Manager. As a key player, you will leverage your expertise to achieve and exceed sales growth targets. This role offers a fantastic opportunity for an accomplished manager to shape the future of sustainable waste management with us.
Why Join Us?
- Competitive salary and benefits package
- Hybrid working options
- 25 days annual leave per year, plus bank holidays
- Comprehensive career development and training programs
- Subsidised canteen and gym memberships
- Employee Assistance Programme
- Company Pension scheme and Life Assurance scheme
- On-site parking
About Us:
We specialise in bespoke recycling and waste management solutions, partnering with suppliers who share our values and align with our customers' needs. Our approach focuses on enhancing Corporate Social Responsibilities, maximising recycling efforts, and delivering significant cost savings. We foster an inclusive environment where every employee feels welcomed and valued, promoting equality of opportunity and embracing a diverse range of talent and perspectives to drive innovation and excellence.
About the Role
The Key Account Manager will be responsible for managing accounts allocated to the role holder. Main responsibilities include but are not limited to:
- Ensuring smooth service transitions on entry and exit from customer contracts.
- Maintaining strong customer relationships and retaining and growing existing accounts through proactive account management.
- Maintaining and exceeding Company margin and revenue targets from business development and value engineering of existing accounts.
- Continually seeking to improve and innovate in brokered waste/resource service delivery and provide value for customers.
Other duties and responsibilities include:
- Completing and maintaining an Account Development Plan (ADP) for each account.
- Understanding and ensuring compliance with the terms of the contract and SLA between the customer and the Company.
- Ensuring service delivery meets or exceeds customer standards and expectations.
- Meeting with the customer regularly to review and continually improve the service.
- Carrying out waste audits at regular intervals for continual improvement.
- Producing customer and internal reports as required.
- Taking ownership of the strategy for retention and growth.
- Identifying and communicating risks/threats and solutions promptly.
- Updating Company CRM with business development activity.
- Ensuring contract documents are retrievable, signed, and current.
- Maintaining up-to-date knowledge of matters affecting the customer and their waste arisings.
- Participating in customer waste initiatives as agreed by the Company.
- Monitoring and managing KPI’s with actions identified to maintain/improve performance.
- Evaluating internal and external customer feedback to optimise project delivery.
- Identifying client needs and developing innovative solutions for projects.
- Maintaining awareness of competitor activity and providing feedback to the company.
The role holder will also be required to:
- Identify opportunities for cross-selling and upselling waste/resource management solutions.
- Maintain an understanding of current law and best practice relating to waste/resource management.
- Provide accurate and timely information as required by the business.
- Contribute to the timely preparation of financial forecasts and budgets.
- Assist with the preparation of tenders for potential new customers and existing customers.
- Represent the Company at external events, conferences, and meetings.
- Conduct meetings with customers and site waste audits on a weekly basis.
- Perform any other reasonable duties as required by the Company.
About You
Experience:
- Proven track record of achieving successful operation, retention, and growth of existing accounts.
- Extensive experience in customer service/account management teams.
Skills:
- Strong confident personality with the drive to meet with customers and make a difference.
- Excellent written/oral communication, interpersonal, and presentation skills.
- Innovative thinking aimed at improving processes and achieving results.
- Desire to continuously learn, develop new skills, and increase knowledge.
- Self-motivated and highly motivated to improve service delivery and value.
- Strong numerical skills.
- Ability to manage multiple relationships simultaneously.
- Ability to prioritise tasks and manage time/workload efficiently.
- Effective problem-solving skills.
Knowledge:
- Obtain and maintain knowledge of the waste industry, including closed-loop solutions, circular economy, sustainability, and resource management.
- Knowledge of waste management regulation, laws, and best practice.
Qualifications:
- Maths and English at GCSE level or equivalent.
- Further or Higher Education qualification.
- Full driving license.
Other:
- Willingness to travel and work away from home location on a weekly basis.
If you are interested in this position, please apply via the button below.
Key Account Manager employer: First Mile | Certified B Corp
Contact Detail:
First Mile | Certified B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the waste management industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to current employees at the company you’re eyeing. You never know who might give you a heads-up about an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute to their mission of sustainable waste management.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Key Account Manager role. Highlight your successes in account retention and growth, and don’t forget to mention any innovative solutions you've implemented in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t miss out on this fantastic opportunity to shape the future of waste management with us!
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in account management and how it aligns with our focus on sustainable waste management. We want to see how you can contribute to our mission!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've achieved sales growth or improved customer relationships in previous roles. This will help us see the impact you could have on our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First Mile | Certified B Corp
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the waste management industry. Understand the latest trends, regulations, and best practices. This will not only show your passion for the field but also demonstrate that you're serious about contributing to the company's goals.
✨Showcase Your Achievements
Prepare specific examples from your past experiences where you've successfully managed accounts or improved customer relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you clearly communicate your value to the team.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to sustainability, their client base, or how they measure success in account management. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The company values inclusivity and diversity, so being authentic can help you connect with the interviewers. Show them your confidence and enthusiasm for the role!
