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- Tasks: Manage key accounts and drive sales growth in sustainable waste management.
- Company: Join First Mile, a certified B Corp focused on innovative recycling and waste solutions.
- Benefits: Enjoy hybrid working, 25 days leave, career development, and gym memberships.
- Why this job: Shape the future of sustainability while working in an inclusive and innovative environment.
- Qualifications: Experience in the waste industry and strong communication skills are essential.
- Other info: Willingness to travel and engage with clients weekly is required.
Job Description
Join Our Team as a Key Account Manager!
We're seeking a results-driven Key Account Manager to join our passionate team in Newark, Nottinghamshire.
As a key player in our team, you'll leverage your expertise to achieve and exceed sales growth targets. This role offers a fantastic opportunity for an accomplished manager to shape the future of sustainable waste management with us.
Why Join Us?
Competitive salary and benefits package
Hybrid working options
25 days annual leave per year, plus bank holidays
Comprehensive career development and training programs
Subsidised canteen and gym memberships
Employee Assistance Programme
Company Pension scheme and Life Assurance scheme
On-site parking
About Us:
We specialise in bespoke recycling and waste management solutions. We're dedicated to partnering with suppliers who share our values and align with our customers' needs. Our approach focuses on enhancing Corporate Social Responsibilities, maximising recycling efforts, and delivering significant cost savings.
We foster an inclusive environment where every employee feels welcomed and valued. We promote equality of opportunity, embracing a diverse range of talent and perspectives to drive innovation and excellence. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.
About the Role
The Key Account Manager will be responsible for managing accounts allocated to the role holder.
Main responsibilities include but are not limited to:
- Ensuring smooth service transitions on entry and exit from customer contracts.
- Maintaining strong customer relationships and retain and grow existing accounts (including by proactive account management).
- Maintaining and exceed Company margin and revenue targets from business development and value engineering of existing accounts.
- Continually seeking to improve and innovate in brokered waste/resource service delivery and provide value for customers in service delivery.
Other duties and responsibilities include:
For each account:
- complete and maintain an Account Development Plan (ADP),
- understand and ensure compliance with the terms of the contract and SLA between the customer and the Company,
- ensure service delivery meets or exceeds customer standards and expectations,
- meet with the customer regularly to review and continually improve the service,
- carry out waste audits at regular intervals with a view to continual improvement of brokered waste/resource services,
- produce customer and internal reports as required,
- take ownership of the strategy for retention and growth
- identify and communicate risks/threats and solutions promptly,
- update Company CRM with business development activity, and
- ensure:
- contract documents are retrievable, signed and current,
- a continual and up-to-date knowledge of matters affecting the customer and their waste arisings,
- the Company participates and contributes to customer waste initiatives (as agreed by the Company),
- KPI’s are monitored and managed with actions identified to maintain/improve performance,
- internal and external customer feedback is evaluated to provide optimal delivery of projects and build on continual communication,
- client needs are identified and innovative and/or creative solutions are developed for projects, leveraging the available expertise, operational capabilities and technologies, and
- maintain an awareness of competitor activity and feedback to the company.
The role holder will also be required to:
- Identify opportunities for cross selling and upselling waste/resource management solutions.
- Maintain an understanding of the current law and best practice relating to waste/resource management.
- Provide accurate and timely information as required by the business.
- Contribute to the timely preparation of financial forecasts and budgets.
- Assist with the preparation of tenders to potential new customers and existing customers and providing support to submit tenders timeously in accordance with agreed tender process.
- Represent the Company at external events, conferences, and meetings. Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis.
- Any other reasonable duties as required by the Company in connection with the effective and efficient management of accounts to ensure exceptional service levels, retention and growth of the accounts.
About You
Experience:
- Proven track record of achieving successful operation, retention, and growth of existing accounts.
- Extensive experience in customer service/ account management teams.
Skills:
- Strong confident personality with the drive and determination to meet with customers and make a difference.
- Excellent written/ oral communication, interpersonal and presentation skills.
- The ability to exhibit innovative thinking, aimed at improving processes and achieving results.
- The desire to continuously learn, develop new skills and increase knowledge.
- Be self-motivated and highly motivated to continually improve service delivery and value.
- Strong numerical skills.
- The ability to manage multiple relationships simultaneously.
- The ability to prioritise tasks and manage time/ workload efficiently.
- Effective and efficient at problem solving.
Knowledge:
- Obtain and maintain a knowledge of the waste industry (including closed-loop-solutions, circular economy, sustainability, and resource management) and waste management regulation, laws and best practice.
Qualifications:
- Maths and English at GCSE level or equivalent.
- Further or Higher Education qualification.
- Full driving license.
Other:
- Be willing to travel and work away from home location on a weekly basis.
Contact
If you are you interested in this position, please apply via the button below.
Key Account Manager employer: First Mile | Certified B Corp
Contact Detail:
First Mile | Certified B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarise yourself with the waste industry and its current trends. Understanding concepts like the circular economy and sustainability will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the waste management sector. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights that could give you an edge during the application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed accounts in the past. Highlighting your achievements in retention and growth will showcase your capability as a Key Account Manager.
✨Tip Number 4
Research First Mile's values and recent initiatives. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in the waste industry and showcases your proven track record in account management. Use specific examples of how you've achieved sales growth targets and maintained strong customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sustainable waste management and how your skills align with the company's values. Mention your innovative thinking and problem-solving abilities, as these are key traits they are looking for.
Highlight Relevant Skills: Emphasise your strong communication, interpersonal, and presentation skills. Provide examples of how you've successfully managed multiple relationships and prioritised tasks in previous roles.
Showcase Continuous Learning: Mention any relevant training or qualifications you have, especially those related to waste management regulations and best practices. This shows your commitment to professional development and staying updated in the industry.
How to prepare for a job interview at First Mile | Certified B Corp
✨Know Your Waste Industry
Make sure you brush up on your knowledge of the waste industry, including current regulations and best practices. Being able to discuss trends like the circular economy or sustainability will show that you're not just familiar with the basics but are genuinely invested in the field.
✨Demonstrate Relationship Management Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight specific instances where you retained or grew accounts through proactive management and innovative solutions. This will showcase your ability to meet the role's key responsibilities.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss challenges you've faced in previous roles and how you overcame them. The interviewer will be looking for your ability to think critically and creatively, especially when it comes to improving service delivery and addressing client needs.
✨Prepare Questions About Company Values
Since the company values inclusivity and sustainability, prepare thoughtful questions that reflect your alignment with these principles. This could include inquiries about their approach to corporate social responsibility or how they foster a diverse workplace. It shows you're not just interested in the job, but also in the company's mission.
