About the Role
The Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role also supports day‑to‑day running of client accounts under the direction of the Account Management Teams.
Responsibilities
- Process service change requests and implement changes on company software.
- Ensure phone usage and calls are conducted in line with company policies and training.
- Handle and resolve customer and supplier queries, ensuring stakeholders are kept up to date.
- Investigate and resolve invoice queries.
About You
The ideal candidate will have a strong, confident personality with extensive experience in a customer‑facing role. Excellent written and verbal communication skills are required to interact with customers and suppliers at all levels. The successful candidate will manage their workload efficiently, work well under pressure, and be able to work independently. Experience in the waste industry is desirable but not essential.
Benefits
- Competitive salary and benefits.
- Company pension scheme and life assurance scheme.
- 25 days annual leave per year, plus bank holidays.
- Career development and training opportunities.
- Eatzone, our on site subsidised canteen.
- Subsidised gym memberships.
- On site parking.
- Employee Assistance Programme.
Equal Opportunities
Greenzone welcomes applications from a wide range of candidates and all decisions relating to hiring are made fairly based on individual merit alone.
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Contact Details:
First Mile | Certified B Corp Recruitment Team
