At a Glance
- Tasks: Deliver exceptional customer service and resolve queries with flair.
- Company: Join First Mile, a leader in sustainability and recycling innovation.
- Benefits: Competitive salary, bonus opportunities, enhanced holiday allowance, and hybrid working.
- Other info: Enjoy continuous learning, career progression, and fun social events.
- Why this job: Be part of a mission-driven team making a real impact on the planet.
- Qualifications: Great phone manner, proactive attitude, and enthusiasm for customer service.
The predicted salary is between 24650 - 27400 £ per year.
Join Our Team at First Mile - Where Recycling Meets Excellence! Are you ready to embark on a thrilling journey with one of the UK's most dynamic environmental champions? First Mile is not just a recycling company; we're trailblazers in sustainability, setting the bar high since 2004. With over 30,000 business customers relying on us to revolutionise their recycling practices, we're on a mission to redefine the way the world views waste.
At First Mile, we're not just about recycling; we're about making a difference. Our vibrant culture celebrates individuality, fosters creativity, and champions impact. Join us in our quest to safeguard the planet, one recycled item at a time!
About The Role: Customer Services Executive If you're passionate about delivering top-notch customer service, we have the perfect role for you! As a Customer Services Executive, you'll be at the forefront of our mission, dazzling customers with lightning-fast responses and expert solutions. From taking orders to tackling recycling queries, no challenge is too big for you!
Working Hours & Compensation: Monday to Friday, 8:00-4:00 / 9:00-5:00 with a 30 minute lunch break. Starting salary: £24,650 per year, plus an enticing performance bonus.
Why Join Us? At First Mile, we're not just a company; we're a family united by a common goal: to make a meaningful impact on the world. Join us in the heart of Birmingham and be part of something bigger - a rapidly growing, multi-award-winning business where your voice matters, your growth is prioritised, and your passion for the planet drives everything we do. Ready to take the leap? Apply now and let's embark on this exciting journey together!
- Responsibilities:
- Handling inbound calls and emails from our valued customers
- Resolving queries with finesse, whether routine or complex
- Mastering the art of complaint handling like a true pro
- Requirements:
- A sparkling phone manner and a can-do attitude
- Proactivity and enthusiasm that shines through every interaction
- Benefits:
- Continuous learning and development opportunities
- Clear pathways for career (and salary) progression within our dynamic team
- Enhanced holiday allowance starting at 25 days plus bank holidays
- A monthly £60 personal allowance to spend on you
- Regular social events and celebrations to keep the fun alive
- Enhanced parental leave scheme because family matters
- Hybrid working available after probation period
Customer Service Advisor in Birmingham employer: First Mile | Certified B Corp
At First Mile, we pride ourselves on being more than just a recycling company; we are a vibrant community dedicated to sustainability and making a positive impact. Located in the heart of Birmingham, we offer a supportive work culture that prioritises employee growth, with clear pathways for career progression and continuous learning opportunities. Join us for an exciting journey where your contributions are valued, and enjoy benefits like enhanced holiday allowances, regular social events, and a hybrid working model after probation.
Contact Details:
First Mile | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research First Mile and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since you'll be handling calls, make sure you sound friendly and professional. Try role-playing with a friend to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to handle queries with finesse, just like they want.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to take that leap into an exciting career with First Mile!
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and sustainability shine through. We love seeing candidates who are genuinely excited about making a difference in the recycling world!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that aligns with our mission at First Mile. We want to see how your skills can help us dazzle our customers!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with First Mile.
How to prepare for a job interview at First Mile | Certified B Corp
✨Know Your Stuff
Before the interview, dive deep into First Mile's mission and values. Understand their approach to recycling and sustainability. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about times when you resolved a tricky situation or turned a complaint into a positive experience. This will demonstrate your ability to handle the responsibilities of a Customer Services Executive.
✨Be Enthusiastic and Proactive
First Mile values a can-do attitude, so let your enthusiasm shine through! During the interview, express your passion for sustainability and how you can contribute to their mission. Show that you’re proactive by asking insightful questions about the role and the company.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common customer service scenarios and how you would handle them. This practice will help you feel more confident and articulate during the actual interview, making a great impression on your potential employers.
