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- Tasks: Assist customers with sales, admin, and purchasing in a retail environment.
- Company: Join a leading supplier of engineered hardwood flooring in Sussex.
- Benefits: Enjoy a full-time position with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values customer service and home improvement expertise.
- Qualifications: Retail experience preferred; strong communication skills and MS Office proficiency required.
- Other info: Must be a driver with own transport to travel between showrooms.
The predicted salary is between 24000 - 36000 £ per year.
My client supplies and installs engineered hardwood flooring for domestic and commercial clients throughout Sussex. They are based in Haywards Heath with other showrooms in East Grinstead & Lewes.
We are seeking someone with retail based face to face customer services experience, preferably with a background of working in a home improvements / DIY business or having strong home improvements / DIY experience themselves., My client is seeking a full time employee to help them with sales, admin and purchasing. We are seeking someone who has excellent all round customer service and communication skills, is MS office experienced, flexible, reliable, and able to work under their own initiative.
You will need to be a driver and have your own transport as some travel between their 3 showrooms is necessary.
Key skills and competencies required:
Retail experience, preferably with a background of working in a home improvements / DIY business or having strong home improvements / DIY experience themselves (this is not essential)
Computer skills
Great face to face customer service skills
Driver with own transport to get to all three showrooms, Haywards Heath, East Grinstead and Lewes.
Customer Service Advisor employer: First ltd
Contact Detail:
First ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure to highlight any previous retail or customer service experience you have, especially if it relates to home improvements or DIY. This will show that you understand the industry and can connect with customers effectively.
✨Tip Number 2
Familiarize yourself with the products and services offered by the company. Being knowledgeable about engineered hardwood flooring will help you engage with customers and answer their questions confidently.
✨Tip Number 3
Since travel between showrooms is required, be prepared to discuss your driving experience and how you plan to manage your time effectively across locations. This shows your reliability and flexibility.
✨Tip Number 4
Demonstrate your proficiency in MS Office during the interview. You might be asked about your experience with administrative tasks, so being able to discuss specific software skills will set you apart.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any retail or customer service experience you have, especially if it's related to home improvements or DIY. Use specific examples to showcase your skills.
Showcase Communication Skills: Since excellent communication is key for this role, include instances where you've successfully interacted with customers. Mention any situations where you resolved issues or provided exceptional service.
Demonstrate MS Office Proficiency: Mention your experience with MS Office applications in your CV and cover letter. If you have used these tools for sales, admin, or purchasing tasks, be sure to highlight that.
Mention Your Flexibility and Reliability: The employer values flexibility and reliability, so include statements in your application that reflect your ability to adapt to changing situations and your commitment to being dependable.
How to prepare for a job interview at First ltd
✨Show Your Customer Service Skills
Prepare to discuss specific examples of how you've provided excellent customer service in previous roles. Highlight any experiences where you resolved issues or went above and beyond for a customer.
✨Demonstrate Your DIY Knowledge
Even if you don't have direct experience in home improvements, be ready to talk about your personal interests or projects related to DIY. This will show your enthusiasm and understanding of the industry.
✨Familiarize Yourself with MS Office
Since the role requires computer skills, brush up on your MS Office knowledge. Be prepared to discuss how you've used these tools in past jobs, especially for sales and admin tasks.
✨Be Ready to Discuss Flexibility and Reliability
The employer values flexibility and reliability, so think of examples that demonstrate your ability to adapt to changing situations and your commitment to being dependable in your work.
