Call Centre Agent

Answer inbound calls and respond to customer inquiries promptly and professionally.

Assist customers with product information, service issues, and account inquiries.

Resolve complaints and provide solutions in a courteous and efficient manner.

Maintain accurate records of customer interactions and transactions in the database.

Collaborate with team members to improve service delivery and efficiency.

Follow company policies and procedures to ensure quality standards are met.

Provide feedback on processes and suggest improvements.

Previous experience in a call center or customer service role is a plus.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.

Ability to handle stressful situations and remain calm under pressure.

Proficient in using computer systems and software.

Customer-focused with a positive attitude.

Strong multitasking and organizational skills.

Ability to work independently and as part of a team.

Familiarity with CRM software is a plus.