Welcome Host - Seasonal Role in Greenwich

About the job: Delivering the highest standards of service for all guests and ensuring that all guests are greeted and made to feel welcome. Responsible for selling tickets and maximising revenue through upselling, working both within the ticket office and outside, managing the gateline by checking and validating tickets to ensure a smooth and efficient guest experience.

Responsibilities:

• Support site management with Health & Safety issues, queue management, Emergency incident plans, First Aid and Fire Marshalling.
• Actively participate in all areas of the London Cable Car Terminals managed by the Front of House team: entrance to the Terminals, gate-line, platform, ticket office and other external locations.
• Maximise sales targets, contributing to an increase in sales of the Value for Money tickets and packages: round trips, River joint tickets, VIP fast track, retail and any other packages to be introduced to the Cable Car.
• Be proactive in ensuring any guest complaints are dealt with immediately with a can-do approach, ensuring that they leave satisfied.
• Work towards achieving a 5-star level of customer service (Customer Satisfaction Survey 98%+).
• Provide accurate information to guest queries, fare pricing, local transport links and places of interest in the surrounding area.
• Ensure a constant high level of personal presentation and that the uniform standards are always adhered to.
• Maintain excellent cash handling records, in line with financial procedures and till reconciliation; follow the London Cable Car Cash Handling Policy.
• Attend all training sessions to improve/refresh knowledge and gain a strong understanding of policies and procedures.
• Aid the Guest Experience Manager in organising paperwork & photocopying, maintaining stationery/ticket supplies in the ticket office, safe counts and financial checks, and other reasonable requirements within reason.
• Assist the Group Bookings Department by checking daily the groups due to arrive, completing a group boarding pass and preparing marketing material.
• Provide excellent time management and support within the Cable Car Experience café, Teddy Mountain, retail and meet and greet.
• Responsible for the safe handling and service of alcohol, delivering the champagne experience in a professional and engaging manner while ensuring compliance with licensing regulations.
• Carry out any other reasonable duties requested by management to support the smooth running of the operation.

Qualifications:

• Strong team player with the ability to work collaboratively in a fast-paced environment.
• Positive, proactive attitude with a focus on delivering excellent guest service.
• Strong numerical and reporting skills.
• Understanding of how to drive sales and positive guest experience.
• Works in a systematic, methodical and orderly way. Communicates problems and challenges early, involving the right people.
• Health, safety and wellbeing conscious.
• Cash Handling – desirable.
• Ability to manage and maintain quality and productivity of their work.
• Seeks opportunities to learn and share knowledge.
• Experience in a similar role in a visitor attraction.

Location: London Cable Car, North Greenwich.

Working pattern: This role is working 5 days out of 7, on a shift pattern. Shift patterns vary from 0630 – 0000.

Benefits:

• Competitive Pay & Generous Holidays
• Travel Offers
• Discounts & Offers
• Health & Wellbeing
• Employee Assistance Programme
• Pension Plans
• Employee Share Plans

Equal opportunity and inclusion: FirstGroup is committed to an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice and encourage diversity of thought, progressive ways of working and growth for all colleagues. We review all roles and job descriptions to ensure they are accessible and, where possible, we support flexible working options. If you require additional support to complete your application due to a disability or neurodivergent condition, please follow the links provided.