At a Glance
- Tasks: Welcome guests and provide top-notch service at the London Cable Car.
- Company: Join a dynamic team at the iconic London Cable Car.
- Benefits: Competitive pay, generous holidays, and travel discounts.
- Other info: Flexible weekend shifts with opportunities for growth in a diverse environment.
- Why this job: Be part of an exciting experience while enhancing your customer service skills.
- Qualifications: Team player with a positive attitude and strong communication skills.
The predicted salary is between 11141 - 11141 £ per year.
Deliver the highest standards of service for all guests, ensuring they are greeted and feel welcome.
Key Responsibilities
- Actively participate in all areas of the London Cable Car terminals managed by the Front of House team, including entrance, gate‑line, platform, ticket office and other external locations.
- Maximise sales targets and increase revenue through the sale of Value‑for‑Money tickets and packages such as round trips, River joint tickets, VIP fast track, retail and any new packages introduced.
- Proactively address guest complaints with a can‑do approach so guests leave satisfied.
- Strive for a 5‑star level of customer service (Customer Satisfaction Survey 98%+).
- Provide accurate information to guest queries, fare pricing, local transport links and places of interest in the surrounding area.
- Maintain a high level of personal presentation and adhere to uniform standards.
- Handle cash accurately, comply with financial procedures and till reconciliation, and follow the London Cable Car Cash Handling Policy.
- Attend all training sessions to refresh knowledge and understand policies and procedures.
- Aid the Guest Experience Manager in organising paperwork, photocopying, maintaining stationary/ticket supplies, safe counts, financial checks and other reasonable requirements.
- Assist the Group Bookings Department by checking daily groups due to arrive, completing group boarding passes and preparing marketing material.
- Demonstrate excellent time‑management skills.
- Provide assistance within the Cable Car Experience café, Teddy Mountain, retail and meet‑and‑greet areas.
- Safely handle and serve alcohol, delivering the champagne experience professionally while complying with licensing regulations.
- Carry out any other reasonable duties requested by management to support smooth operations.
Location & Working Pattern
London Cable Car, North Greenwich. Working pattern: 2 days out of 7 (Saturday and Sunday). Shift patterns vary from 06:30 – 00:00.
Qualifications & Experience
- Strong team player able to work collaboratively in a fast‑paced environment.
- Positive, proactive attitude focused on delivering excellent guest service.
- Strong numerical and reporting skills.
- Understanding of how to drive sales and deliver a positive guest experience.
- Works in a systematic, methodical and orderly way.
- Communicates problems and challenges early, involving the right people.
- Health, safety and wellbeing conscious.
- Cash handling experience desirable.
- Ability to manage and maintain quality and productivity of work.
- Seeks opportunities to learn and share knowledge.
- Experience in a similar role within a visitor attraction.
Benefits
- Competitive pay and generous holidays.
- Travel offers, discounts & offers.
- Health & wellbeing.
- Employee Assistance Programme.
- Pension plans.
- Employee share plans.
Equal Opportunity
FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
Support for Applicants with Disabilities
If you require additional support to complete your application due to a disability or neurodivergent condition, for example dyslexia, dyspraxia or autism, please let us know so we can provide a fair and equal process for all who apply.
Welcome Host (Part Time - Weekends) in Greenwich employer: First London Cableway Limited
As a Welcome Host at the London Cable Car, you will be part of a vibrant team dedicated to delivering exceptional guest experiences in a stunning location. Our commitment to employee growth is reflected in our comprehensive training sessions and supportive work culture, where diversity is celebrated and every voice is valued. Enjoy competitive pay, generous holidays, and a range of benefits that prioritise your health and wellbeing while working in one of London's most iconic attractions.
Contact Details:
First London Cableway Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host (Part Time - Weekends) in Greenwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the London Cable Car and its values. This will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. First impressions matter, especially in a role focused on guest experience. Show them you can represent the brand well!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Welcome Host (Part Time - Weekends) in Greenwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Welcome Host position. Highlight any relevant experience you have in customer service or sales, and mention how you can help us achieve that 5-star level of service we strive for.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First London Cableway Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Welcome Host role. Familiarise yourself with the key responsibilities, like maximising sales and providing top-notch customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about guest experience, be ready to share examples of how you've handled customer complaints or gone above and beyond for guests in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive attitude.
✨Dress to Impress
First impressions matter! Make sure you present yourself well by dressing smartly and adhering to uniform standards. This shows that you take the role seriously and are ready to represent the company professionally from day one.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
