About the Job
Champion the operation of London Cable Car and the Cable Car Experience. Lead the management of all operations colleagues, ensuring their safety, performance, and contribution to strong commercial performance. Produce all required operational and performance reports for presentation to the Client, and oversee the operational elements of the contract to ensure full compliance and high‑quality service delivery.
Responsibilities
- Line manage a team of Guest Experience Managers and Supervisors, supporting their development and progression, working alongside other people operations managers to ensure consistency across all teams.
- Ensure operational best practice is in place by completing Guest Experience Manager/Supervisor Observation Forms and giving feedback, holding 1:1 meetings regularly.
- Take ownership of operational teams scheduling and holiday management to ensure appropriate staffing levels within budget.
- Lead the induction and onboarding of new team members, ensuring a smooth transition into the business.
- Manage the compliance of all existing team members training.
- Ensure accurate reporting of on‑site incidents to Client and for internal purposes.
- Work closely with the Facilities Manager to ensure accurate communication between teams.
- Support the preparation and delivery of seasonal events, working with the front‑of‑house teams.
- Continually monitor operations during special events.
- Manage Safety Tours operation and ongoing review and updating of key documents.
- Manage stationery stock inventory and access control processes.
- Deputise for other Managers such as Operations Manager and Ticketing and Retail Manager as required.
- Support the customer service team with guest complaints or enquiries.
- Undertake any other reasonable duties or responsibilities as required by members of the Leadership Team.
Qualifications
- Strong numerical and reporting skills.
- Ability to use IT systems, including Microsoft Word and Excel, confidently.
- Ability to multitask.
- Ability to confidently convey data and detailed information to a wide audience.
- Experience in events management.
- Experience within a visitor attraction or comparable operation.
- Experience managing or leading a team.
- IOSH qualification (or willingness to complete the qualification).
- Personal Alcohol Licence holder (or willingness to obtain).
- Level 2 Food Safety qualification (or willingness to obtain).
Location
London Cable Car, North Greenwich. Occasional travel to other UK locations or events may be required to support business needs.
Working Pattern
Standard working hours are Monday to Friday, 09:00–17:00, with a requirement to work every third weekend on a rotational basis. Rest days will be provided during the week where applicable. Flexibility is required, as occasional shifts may be scheduled between 07:00 and 00:00 to meet operational needs.
Benefits
- Competitive Pay & Generous Holidays
- Travel Offers, Discounts & Offers
- Health & Wellbeing Employee Assistance Programme
- Pension Plans
- Employee Share Plans
Assistant Operations Manager in Greenwich employer: First London Cableway Limited
First London Cableway is an exceptional employer, offering a unique opportunity to lead operations at the UK's only urban cable car while enjoying stunning views of the River Thames. With a strong focus on employee development, competitive pay, and generous holiday allowances, we foster a supportive and inclusive work culture that prioritises health and wellbeing. Join us in creating memorable experiences for our guests while advancing your career in a dynamic and rewarding environment.
Contact Details:
First London Cableway Limited Recruitment Team
