SARC Coordinator in Swindon

The Swindon Sexual Assault Referral Centre (SARC) is looking for a part-time office-based coordinator to support the smooth running of the Service. The post holder will work alongside and support the SARC Manager and SARC Team Leader. The SARC Coordinator is the first point of contact on the SARC office phone line for clients and professionals. The successful candidate will be fully trained as a Crisis Worker and will be expected to provide cover on the Crisis Worker rota as required.

The SARC Coordinator will be required to support clients at the Gloucester SARC for an interim period while necessary building works are completed at the Swindon SARC. During this period, you will be provided with an alternative office location from which to work within Swindon. The post holder will be required to provide Crisis Worker cover during periods of staff absence, such as annual leave or sickness. This may include undertaking Crisis Worker duties during their standard working day (09:00–17:00), and where required, providing on-call cover between 07:00–09:00 and 17:00–19:15. During on-call periods, the post holder will be responsible for managing the telephone and responding to client needs and may be required to attend the SARC outside of standard working hours where an in-person response is required. This will be arranged in line with service need and with reasonable notice wherever possible. The post holder will need to be able to attend the Swindon SARC within 90 minutes of a call out and attend the Gloucester SARC within 2 hours of a call out.

The SARC Coordinator will provide accurate and timely reports and data submissions for internal and external reporting purposes.

Key responsibilities:

• Central point of contact for the Manager and Team Leader of the service
• Day-to-day co-ordination and delivery of all administration duties
• Taking calls and liaising with clients and professionals
• Completing follow-up calls
• Processing cases and referrals on the SARC Client Management System
• Working to support clients of historic sexual assault or rape
• Managing emails and all other correspondence
• Ability to work to tight deadlines
• Ensuring that the information provided is of the highest quality and that both clients and operational staff needs are met.
• Support stock control and ordering processes to ensure SARC is appropriately resourced.
• Will be required to complete forensic cleaning within the SARC (full training and equipment will be provided).
• Will be required to support with engagement and outreach events with the Swindon SARC team in communities across Wiltshire.
• To complete regular audits to ensure accuracy and compliance with necessary accreditations.
• Will attend/complete all training as required, whether in-person or online.
• Will attend all SARC Team Meetings every third Monday of each month from 17:30 - 19:00 (can be paid at £13.10 p/h or taken back as Time Off In Lieu).

Essential requirements:

• Will need to provide a DNA sample to both the Swindon and Gloucester SARCs for inclusion on the elimination database.
• English Language and Mathematics GCSE or equivalent grade C or above
• Demonstrable proficiency in Intermediate IT skills (Microsoft Office)
• Experience and ability to design, maintain and develop administrative systems and spreadsheets/databases
• Compassionate and empathetic with an ability to speak to people at a time of crisis
• Affinity with ethos of the charity (Living in a society free from Sexual Violence)
• Flexibility and the ability to adapt according to the needs of the service
• Full/clean Driving Licence and access to their own vehicle with business insurance

Added benefits:

• A comprehensive induction and training programme.
• A well-being day per financial year (1st April to 31st March)
• Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological well-being.
• Health and well-being resources including our staff Well-being Group, Staff Consultation Committee and active participation in our employee engagement platform.
• Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support.
• Working for an organisation committed to Equality, Diversity and Inclusion.
• We encourage applications from all sections of the community, and all backgrounds regardless of age, race, faith, disability, neurodiversities, genders, gender expression or sexuality.
• First Light are a Disability Confident Committed Employer.
• Annual pay review and employer contribution pension scheme.

To Apply

If you feel you are a suitable candidate and would like to work for First Light, please click apply to be redirected to our website to complete your application.