At a Glance
- Tasks: Lead operations at our depots, ensuring safe and efficient bus services.
- Company: Join First Bus, a leading UK operator embracing innovative transport solutions.
- Benefits: Enjoy health perks, discounted travel, flexible working, and 25 days holiday.
- Other info: Be part of a diverse team committed to shaping the future of transport.
- Why this job: Make a real impact on public transport while developing your leadership skills.
- Qualifications: Proven leadership experience and strong customer service focus required.
The predicted salary is between 40000 - 50000 £ per year.
- About
- First
Bus: Are you ready to advance your career with one of the UK's leading bus operators?
Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles.
We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient.
We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
We have a fantastic opportunity for an Operations Manager to the Midlands leadership team overseeing our Adderley Green & Worcester depots on a full‑time permanent basis.
You must be willing to travel between the two depots.
Reporting to the General Manager, the Operations Manager is accountable for all aspects of operational performance for the depot.
As a champion of our customers, the successful candidate will build and maintain a customer‑centric culture.
You will support your team in delivering excellent customer experiences, while leading a governance agenda that supports legislative and policy compliance.
Through your leadership, the Operations Manager will establish and develop an engaged, talented and high‑performing operations team, nurturing an innovative and continuous improvement culture.
Key Responsibilities
- Ensure cost efficient delivery of a safe, punctual service
- Dynamically analyse and manage information, systems and data both retrospectively and proactively to ensure continuous improvement of service performance
- Drive engagement with drivers, management team, and customers
- Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
- Manage Service delivery team across all assigned depots in accordance with First Group policies, standard operating procedures and all relevant legislation
- Deliver agreed plans and budgets, including established level of service and service quality
- Ensure staff planning at the depot meets the operating requirements of the business
- Ensure an effective working relationship with recognised trade union representatives and officials
- Manage and plan collision reduction and staff/passenger injury reduction
- Manage and deliver agreed key performance indicators
- Effectively manage the teams in all areas of people management; development, absence management and compliance
- Maintain positive working relationships between operations, commercial and engineering functions
- Liaise with external bodies to improve performance of lost miles and punctuality
- Ensure all cash handling procedures are followed
- Act as the ‘Transport Manager’ for the company as defined by the Traffic Commissioner
Skills / Experience
- Proven leadership skills essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
- Strong influencing and negotiation skills
- Excellent customer service focus
- Team builder and driver of high‑performance teams
- Certificate of Professional Competence in Passenger Transport desirable.
Willingness to study for CPC essential, passion for safety and driving to deliver a high‑performing safety behavioural culture
- Budgetary and financial experience with a capability in logical system analysis to communicate results in comprehensible formats
- Ability in endorsing commitment to set long/short‑term objectives
- Mentoring/coaching skills in the progression of the deliverables of the business
- Self‑reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way
- Aptitude to build and maintain stakeholder relations, indicative of a professional leader
- Capacity to manage and commute between multi‑site operations, providing cover when required
- Rewards & Benefits
- Your health is important; we offer Simply Health & Smart Health for you and your dependents at no cost, including cash‑back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice
- 24hr 365days a year EAP provision for mental health support
- Financial wellbeing: platform with many discounts on high‑street brands and supermarkets
- Discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working
- Equal Opportunities
Public transport serves everyone, whatever our differences.
At First Bus, we want to be an employer open to you, no matter what your differences are.
We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people.
We welcome applications from all.
We are always looking for skilled and talented people to join us across our sixty plus depots from Aberdeen to Truro.
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Operations Manager employer: First Leicester Citybus Ltd
First Bus is an exceptional employer, offering a dynamic work environment at our Leicester Depot where innovation meets sustainability in public transport. We prioritise employee growth through comprehensive training and development opportunities, alongside a supportive culture that values diversity and inclusion. With competitive benefits such as health support, discounted travel, and flexible working arrangements, we ensure our staff feel valued and engaged while contributing to the future of transportation.
Contact Details:
First Leicester Citybus Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
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We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at First Leicester Citybus Ltd, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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How to prepare for a job interview at First Leicester Citybus Ltd
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
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Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at First Leicester Citybus Ltd.
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In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to First Leicester Citybus Ltd.
