Skills and Development Coach

Job Title: Skills and Development Coach (18 month FTC)

Location: Cambridge

Role Type: Hybrid

Interviews for this role will be planned for 11th February at our Cambridge centre

First Intuition (FI) is a fast-growing, innovative education provider committed to delivering outstanding learning experiences. At FI, our commitment to excellence is driven by our core driving principle of putting people first. We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally.

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted.

Job Summary

The objective of this role is to develop high-quality relationships with First Intuition’s apprentices and their organisations in order to support the progression of the apprentices.

The role includes

• Supporting a cohort of apprentices in completing their apprenticeships
• Onboarding of new apprentices, including delivering introduction sessions
• Supporting additional work as reasonably required by management from time to time. This list is not exhaustive.

Major internal relationships

The Apprenticeship Coaching department is key in maintaining our relationship with students and clients as well as the high-quality services provided by First Intuition. Strong internal relationships are key to ensure clients are receiving the service they need. In particular:

• Customer Services team – to ensure that any information regarding clients’ apprentices is passed to the appropriate person, and vice versa
• Director of Apprenticeship Support & Compliance and Skills & Development Coach Manager – to work on a co-ordinated approach to Apprenticeship coaching

Key tasks

The key tasks and responsibilities for this role are split into three main categories:

• Conducting one to one remote progress reviews with each student every 10-12 weeks. Completing it in line with the quality requirements
• Providing guidance and feedback on apprentice’s submissions to ensure the full range of the skills and behaviours are developed as part of the programme. Including numeracy, English, and stretch & challenge guidance
• Engage effectively with apprentices training manager or key client contacts. Including any requested reports or further information
• Support the development of English and maths, where functional skills are required utilise BKSB to support an apprentice to achieve their functional skills qualification

Professional Standards

• Ensure all activity is in line with First Intuition policies and procedures, ESFA and OFSTED
• Develop and support an apprentice’s awareness of Safeguarding and welfare. To include British Values, PREVENT, online safety and E&D. Signposting where appropriate
• Each Skills & Development Coach will be assigned a dedicated project. This could include functional skills, CognAssist, skills days, apprentice communications etc
• Keep an accurate up to date record of apprentice’s progress including 20% off the job, exams, development tasks, skills days, and contact information. Keeping relevant software up to date, including FI Learn
• Completion of monthly progress report in line with KPI
• Providing relevant and accurate information on request. Such as completing learner surveys, including on programme, LNA and completions
• General apprenticeship admin. Including bookings, skills days, responding to incoming emails etc.
• 30 days annual leave (based on fulltime hours) PLUS bank holidays
• 3 FI Days per year
• Hybrid working available, equipment provided for homeworking
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Private Medical Insurance
• Training and development opportunities
• Long-term career prospects in a growing company

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.