At a Glance
- Tasks: Provide exceptional client service and support for apprenticeships and exams.
- Company: Fast-growing accountancy training provider with a people-first approach.
- Benefits: Flexible hybrid working, 25 days leave, private medical insurance, and employee perks.
- Other info: Opportunities for training, development, and long-term career growth.
- Why this job: Join a supportive team and make a real difference in learners' lives.
- Qualifications: Experience in client service and strong organisational skills required.
The predicted salary is between 24000 - 30000 € per year.
First Intuition (FI) is a fast‑growing, innovative accountancy training provider committed to delivering outstanding learning experiences. At FI, our commitment to excellence is driven by our core driving principle of putting people first. We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally. Our success is due to our approach to training and our links with businesses.
We are looking for an enthusiastic, organised and dedicated individual to join our client services team. You will be responsible for looking after our clients and will be expected to offer a quality service both to the employees/apprentices within your remit but also to the employers. We will provide full training, but the ideal candidate will be a fast learner, have good attention to detail and relevant client service experience.
Duties and responsibilities include:
- To be responsible for the excellent account service to FI clients, both for exams only and apprenticeships.
- Responsible for onboarding learners onto their apprenticeship programmes, ensuring all eligibility & suitability criteria is met in line with the DFE funding regulations.
- Responsible for planning the programmes for new apprentices and commercial learners, ensuring each programme is suitable for and tailored to the learner and employer needs.
- Contractual arrangements through to delivery.
- To ensure continuous improvements are looked for in the service offered and to work with other members of the FI team to deliver these.
- Business development activities such as following up on new client leads and taking them through to delivery.
- Maintaining student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways.
Qualifications and skills:
- Experience of delivering high quality client service.
- Confident and professional.
- Ability to deliver key information to employers and their learners.
- Strong organisational skills.
- Up to date knowledge of apprenticeship standards.
- Sound knowledge of apprenticeship programmes and standards to ensure compliance with Ofsted and ESFA Regulations.
- Understanding of the accountancy sector/qualifications (AAT, ACCA, CIMA, ICAEW).
25 days annual leave (based on fulltime hours) PLUS bank holidays. 3 FI Days per year. Hybrid working available, equipment provided for homeworking. Flexible-working positive employer with a range of family-friendly policies. Employee Assistance Programme: 24‑hour confidential access to counselling and support services. Private Medical Insurance following probation. Training and development opportunities. Long term career prospects in a growing company. Employee perks including a range of discounts to suit your lifestyle.
We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy.
First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Client Partner in Reading employer: First Intuition
First Intuition is an exceptional employer that prioritises the growth and well-being of its team members, offering a supportive work culture that values innovation and personal development. With flexible hybrid working arrangements, comprehensive training opportunities, and a commitment to employee welfare through benefits like private medical insurance and an Employee Assistance Programme, we ensure our staff can thrive both personally and professionally. Join us in a rewarding role where your contributions directly impact the success of our clients and learners in the dynamic accountancy training sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the accountancy sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research First Intuition and understand their values, especially their commitment to putting people first. Tailor your responses to show how you align with their mission and can contribute to their success.
✨Tip Number 3
Showcase your client service experience! Be ready to share specific examples of how you've delivered excellent service in the past. Highlight your organisational skills and attention to detail, as these are key for the Client Partner role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the First Intuition team.
We think you need these skills to ace Client Partner in Reading
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for client service shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our team at First Intuition.
Tailor Your Experience:Make sure to highlight any relevant experience you have in client services or account management. We love seeing how your background aligns with our commitment to delivering outstanding learning experiences!
Be Organised:Structure your application clearly. Use headings, bullet points, and concise paragraphs to make it easy for us to read. A well-organised application reflects the strong organisational skills we’re looking for in a Client Partner.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at First Intuition.
How to prepare for a job interview at First Intuition
✨Know Your Stuff
Make sure you brush up on your knowledge of apprenticeship standards and the accountancy sector. Familiarise yourself with qualifications like AAT, ACCA, CIMA, and ICAEW. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Client Service Skills
Since this role is all about delivering high-quality client service, prepare examples from your past experiences where you've excelled in this area. Think about how you’ve handled difficult situations or gone above and beyond for clients.
✨Tailor Your Approach
First Intuition prides itself on personalising learning experiences. Be ready to discuss how you would tailor programmes for different learners and employers. Show that you can think critically about individual needs and adapt accordingly.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to client services and their training methods. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values.
