At a Glance
- Tasks: Support clients with administration and ensure their needs are met.
- Company: Join a supportive team at First Intuition, dedicated to client success.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Commitment to safeguarding and inclusivity in the workplace.
- Why this job: Make a real difference by helping students and clients succeed.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 31500 - 38500 £ per year.
Location: London
Reports to: National Client Team Leader
Job Summary: Working closely with the National Client team leader, the coach and tutor delivery team and the Client Service team, this role is responsible for processing and supporting with client administration. Ensuring client and student needs are met.
Duties and responsibilities to include:
- To be responsible for the excellent account service to FI clients, both for commercial and apprenticeship programmes.
- To work closely with the Client Service Manager – National Clients to ensure all National client bookings, invoicing and reports are completed and sent to ensure SLAs are met.
- To work in partnership with the Client Support Co-ordinators – National Clients to ensure National Client needs and requirements are met.
- Managing student course and exam bookings, create client reports and updates to records.
- Supporting the sign up of new apprentices/students.
- Supporting additional work as required by management from time to time.
Qualifications and skills:
Essential:
- Effective communicator with excellent interpersonal skills.
- Excellent attention to detail.
- Strong organisational and time management skills.
- Ability to manage own workload.
- Computer literate.
- Understanding of the accountancy sector.
Desirable:
- Experience of working in the apprenticeship sector.
We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy.
First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Client Support Administrator – National Clients in London employer: First Intuition
First Intuition is an exceptional employer that prioritises the growth and development of its team members, offering comprehensive training and support for those new to teaching. With a collaborative work culture in the vibrant locations of Reading and Southampton, employees are encouraged to share their passion for finance while making a meaningful impact on future professionals. The company fosters a supportive environment where continuous learning and professional advancement are at the forefront, making it an ideal place for those looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Administrator – National Clients in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Intuition. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Intuition before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Administrator – National Clients in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Intuition:Your cover letter is your chance to shine! Tell us why you want to work at First Intuition specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Intuition!
How to prepare for a job interview at First Intuition
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
