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- Tasks: Support clients and students with administration and ensure excellent service delivery.
- Company: Dynamic company focused on client services in the accountancy sector.
- Benefits: 25 days annual leave, hybrid working, training opportunities, and employee perks.
- Why this job: Join a supportive team and make a real difference in clients' educational journeys.
- Qualifications: Strong communication skills, attention to detail, and experience in the apprenticeship sector.
- Other info: Flexible working environment with long-term career growth potential.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
Reports to: Programme Lead, London Team
Job Summary: Working closely with the London Client Team, the coach and tutor delivery team, and the Client Service team, this role is responsible for processing and supporting client administration, ensuring client and student needs are met.
Duties and responsibilities include:
- Supporting excellent service to FI clients, both for commercial and apprenticeship programmes.
- Maintaining accurate and up-to-date records for employers and students, including managing trackers, planners, and relevant documentation to ensure data integrity and timely reporting.
- Ensuring all course bookings, including future bookings, report and absence reporting are completed in a timely manner.
- Responding to queries in the client mailbox, updating records, liaising with skills coaches, and any other administrative activity required.
- Supporting the administration of apprentice sign-ups and on-programme apprenticeship paperwork updates.
- Supporting additional work as required by management from time to time.
Requirements:
- Effective communicator with excellent interpersonal skills.
- Excellent attention to detail.
- Strong organisational and time management skills.
- Ability to manage own workload.
- Understanding of the accountancy sector.
- Experience of working in the apprenticeship sector.
Benefits:
- 25 days annual leave (based on full-time hours) PLUS bank holidays.
- 3 FI Days per year.
- Hybrid working available, equipment provided for homeworking.
- Flexible-working positive employer with a range of family-friendly policies.
- Employee Assistance Programme: 24-hour confidential access to counselling and support services.
- Training and development opportunities.
- Long-term career prospects in a growing company.
- Employee perks including a range of discounts to suit your lifestyle.
We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy.
First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Customer Support Administrator employer: First Intuition
Contact Detail:
First Intuition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer support. We all know that confidence is key, so role-play with a friend or even in front of the mirror to nail your delivery.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. This will demonstrate your attention to detail and ability to juggle multiple responsibilities, which is crucial for a Customer Support Administrator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Administrator role. Highlight your experience in client administration and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and colleagues, it's crucial to demonstrate your effective communication skills. Use clear and concise language in your application to show us you can convey information well.
Attention to Detail is Key: We’re looking for someone with excellent attention to detail. Make sure your application is free from typos and errors. This not only reflects your organisational skills but also shows us you care about the quality of your work.
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at First Intuition
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Administrator. Familiarise yourself with the responsibilities listed in the job description, especially around client administration and support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As an effective communicator, you'll need to demonstrate your interpersonal skills during the interview. Practice answering common questions clearly and concisely. You might even want to prepare a few examples of how you've successfully handled client queries or administrative tasks in the past.
✨Attention to Detail is Key
Since this role requires strong attention to detail, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your meticulous nature has helped avoid errors or improved processes. This will highlight your suitability for maintaining accurate records and managing documentation.
✨Be Organised and Manage Your Time
Time management is crucial in this role, so come prepared to talk about how you prioritise tasks and manage your workload. You could share a story about a time when you successfully juggled multiple responsibilities, which will demonstrate your organisational skills and ability to meet deadlines.