At a Glance
- Tasks: Manage and optimise HubSpot CRM, ensuring smooth operations and user support.
- Company: Join First Intuition, a rapidly growing accountancy training provider with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, remote work, flexible hours, and professional development opportunities.
- Other info: Opportunity for career growth in a supportive and inclusive workplace.
- Why this job: Be part of a digital transformation and make a real impact in a dynamic environment.
- Qualifications: Experience with HubSpot or similar CRM, strong problem-solving skills, and a passion for tech.
The predicted salary is between 35000 - 42000 £ per year.
Location
Hybrid - remote with occasional travel to FI centres as and when required.
Reports to
Enterprise Applications Manager
About Us
Founded in 2007 First Intuition (FI) is an award-winning, UK-based provider of predominantly accountancy training and apprenticeships. We currently have ~ 500 staff based across 15 physical locations and remotely, but we continue to grow rapidly. In
April 2023, we secured investment from the private equity firm Apiary Capital who continue to support us in our growth plans, including acquisitions of six First Intuition franchises over the past two years.
Role Overview
This is an exciting opportunity to join First Intuition during a period of significant digital change, playing a central role in the adoption and rollout of our group CRM, Hub Spot.
The CRM System Administrator will be the day-to-day operational owner of Hub Spot, responsible for keeping the platform running smoothly, working with the team to drive successful adoption and continuously improving how the system is used across the organisation.
Sitting within the Enterprise Application Services team and reporting to the Enterprise Applications Manager, you will work as a specialist administrator alongside colleagues who support our other core enterprise systems.
You will act as the second line point of resolution for Hub Spot, taking ownership of queries and issue that have been escalated to you.
You will work closely with the analyst team to share knowledge and improve first-line resolution over time.
This is a hands-on specialist role, ideal for someone with strong Hub Spot (or comparable CRM) administration experience, who enjoys enabling others, solving problems and improving how systems are being used.
This is offered as a 12-month fixed term contract aligned with a key phase of our digital transformation programmes.
Duties and responsibilities
- Hub Spot Administration & Configuration
- Act as the day-to-day administrator for Hub Spot CRM, managing user administration, permissions, teams and access controls.
- Configure and maintain workflows, properties, pipelines, sequences, templates and automation to meet the needs of different business teams.
- Maintain data integrity within the CRM through routine housekeeping, monitoring and by supporting the agreed data quality standards.
- Maintain up-to-date configuration documentation, ensuring changes are recorded and best practices are followed.
- User Support & Adoption
- Act as second-line point of resolution for Hub Spot, taking ownership of queries and issues escalated by the Applications Analyst.
- Support the delivery of CRM adoption and enablement programmes, helping teams embed Hub Spot into their day-to-day ways of working.
- Contribute to and deliver training sessions and materials for all levels of skill and experience.
- Integrations & Technical
- Support the development, maintenance and troubleshooting of integrations between Hub Spot and other business systems.
- Assist with data imports, exports and routine data tasks.
- Help troubleshoot data flow and connectivity issues between Hub Spot and connected systems.
- Identify opportunities to streamline processes or procedures, introduce automations and improve efficiency for CRM users.
- Stay informed about Hub Spot releases and new features, recommending enhancements that add value to the business.
- Contribute to the wider Enterprise Applications team’s continuous improvement activity and share knowledge with colleagues.
Skills and experience
- Demonstrable experience administrating Hub Spot Sales Hub Enterprise and/or Salesforce Sales Cloud, or a comparable CRM platform, in a business environment.
- Confident configuring CRM automations, properties, dashboards and user permissions.
- Experience resolving escalated user queries and issues within a support model, and delivering or contributing to end-user training.
- A strong focus on data quality and accuracy, with good attention to detail.
- Excellent communication skills, with the ability to explain technical concepts to non-technical colleagues.
- Well organised, with the ability to manage multiple priorities and work independently as well as part of a team.
- Comfortable working with data, such as imports/exports, list management and data manipulation.
- Right to live and work in the UK, and able to travel to FI centres when required.
- Relevant Hub Spot certifications (or willingness to work towards them).
- Familiarity with integration tools and methods (eg API-based integrations, middleware or automation platforms).
- Experience driving CRM adoption or leading training.
- Experience working in a training, education or professional services environment.
- 25 days annual leave PLUS bank holidays
- 3 FI Days per year
- Remote working, with equipment provided for homeworking
- Flexible working positive employer with a range of family-friendly policies
- Employee Assistance Programme: 24-hour confidential access to counselling and support services
- Private medical insurance
- Training and development opportunities
- Employee perks including a range of discounts to suit your lifestyle
First Intuition are dedicated to safeguarding children, young people, and vulnerable adults.
All roles require reference checks, an enhanced DBS, and online searches in line with KCSIE guidelines.
This post is exempt from the rehabilitation of Offenders Act 1974.
First Intuition is committed to safeguarding and promoting the welfare of children and vulnerable adults.
All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.
We are a disability confident employer, committed to equal opportunities for all applicants. If you need reasonable adjustments during the recruitment process, please let us know.
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CRM System Administrator employer: First Intuition
First Intuition is an excellent employer, offering a supportive and friendly work culture that prioritises personal and professional growth. With the flexibility of remote or hybrid work arrangements, employees can enjoy a healthy work-life balance while contributing to meaningful educational initiatives. The competitive salary and opportunities for career development make this role particularly attractive for those looking to make a positive impact in the education sector.
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We think this is how you could land CRM System Administrator
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We think you need these skills to ace CRM System Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
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Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to First Intuition.
How to prepare for a job interview at First Intuition
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in First Intuition's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services First Intuition offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
