At a Glance
- Tasks: Lead client meetings, manage queries, and ensure smooth onboarding for apprentices.
- Company: Award-winning accountancy training provider with a collaborative culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for personal growth.
- Other info: Voted one of the Sunday Times Best Places to Work 2024.
- Why this job: Join a dynamic team making a real impact in education and client relationships.
- Qualifications: Organised, detail-oriented, and excellent time management skills required.
The predicted salary is between 22050 - 26950 £ per year.
Reports to: Client Partner Team Leader
Hours: 37.5 hours per week
Founded in 2007, First Intuition (FI) is an award-winning, UK-based provider of predominantly accountancy training and apprenticeships. We currently have ~ 500 staff based across 15 physical locations and remotely, but we continue to grow rapidly. In April 2023, we secured investment from the private equity firm Apiary Capital who continue to support us in our growth plans, including acquisitions of six First Intuition franchises over the past two years.
Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted.
We consider ourselves a national provider with locally held relationships. This enables us to deliver student focussed programmes and build strong relationships with all of our clients, big or small. With a talented team, we are dedicated to fostering a collaborative and inclusive culture that supports both personal and professional growth and were voted as one of the Sunday Times Best Places to Work 2024.
Reporting to and working with the Head of Clients, the client partner will be responsible for a range of activities including leading meetings with FI Southwest clients. Duties will include:
- Holding regular meetings with allocated clients, following a set agenda and writing up minutes and actions in the relevant teams channel
- Along with the Head of Clients, attending an annual review in person meeting with key clients – discussing success and challenges over the year and a range of EDI data – gathering feedback from apprentices and managers
- Being the first point of contact for client queries, triaging these and ensuring resolution
- Completing the sign-up process for new apprenticeship and exam plus applications, up to but not including the onboarding form
- Ensuring all eligibility and suitability criteria are met when completing sign-up’s and authorisations requested when needed
- Ad-hoc client communications as required
- Proactively managing progressions of learners with FI
- Manage exam only planners for allocated clients, ensuring courses are booked and progress tracked
- Managing interest from new clients, seeing this through to applications as appropriate
- Covering leave for other members of the client team
Essential to the role:
- Professional and organised approach to meetings, updates and communications
- Time management
- Attention to detail
- Organisation skills
First Intuition are dedicated to safeguarding children, young people, and vulnerable adults. All roles require reference checks, an enhanced DBS, and online searches in line with KCSIE guidelines. This post is exempt from the rehabilitation of Offenders Act 1974.
First Intuition is committed to safeguarding and promoting the welfare of children and vulnerable adults. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy.
We are a disability confident employer, committed to equal opportunities for all applicants. If you need reasonable adjustments during the recruitment process, please let us know.
Client Customer Service Advisor (Client Partner) in Bristol employer: First Intuition
First Intuition is an excellent employer, offering a supportive and friendly work culture that prioritises personal and professional growth. With the flexibility of remote or hybrid work arrangements, employees can enjoy a healthy work-life balance while contributing to meaningful educational initiatives. The competitive salary and opportunities for career development make this role particularly attractive for those looking to make a positive impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Customer Service Advisor (Client Partner) in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Intuition. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Intuition before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Customer Service Advisor (Client Partner) in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Intuition:Your cover letter is your chance to shine! Tell us why you want to work at First Intuition specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Intuition!
How to prepare for a job interview at First Intuition
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
