Applications Analyst

Location: Remote - Occasional travel to FI centres. Volume of travel will be dependent on project schedule.

First Intuition (FI) is a fast-growing, innovative education provider committed to delivering outstanding learning experiences. At FI, our commitment to excellence is driven by our core driving principle of putting people first. We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally. Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted.

Job Summary

The Applications Analyst acts as the first line of applications support for colleagues across First Intuition Group who are encountering issues with our enterprise systems, including our CRM (HubSpot) and TMS (Administrate). The postholder provides this support in a way that maintains and enhances the credibility of the Enterprise Applications function, ensuring colleagues experience timely, clear and professional assistance. The post holder will work alongside the Application Systems Administrator, and under the direction of the Enterprise Applications Manager, ensuring that second line issues are escalated appropriately and that routine operational tasks such as user onboarding, service requests, data maintenance and documentation are handled consistently and to a high standard. This role aims to protect First Intuition Group’s investment in its systems and data by ensuring system quality and user experience are actively maintained over time.

Duties and responsibilities to include:

• Provide 1st line application support to internal users across various business units.
• Effectively triage requests and incidents received via mailbox or ticketing systems.
• Escalate 2nd line issues to the Application Systems Administrator or Enterprise Applications Manager, with appropriate context and triage information.
• Support and monitor First Intuition Group’s core enterprise applications, including HubSpot, Administrate and related systems.
• Assist in data updates, maintenance and validation across key systems.

Onboarding & Change Management

• Support user provisioning, deprovisioning and permission reviews across applications.
• Ensure the efficient and effective execution of the Service Request process to manage the approval and implementation of internal service improvements via change requests.
• Assist with application upgrades and testing cycles (UAT).

Data Quality Monitoring & Remediation

• Run routine data quality checks against rules and thresholds defined by the Enterprise Applications Manager and Application Systems Administrator.
• Investigate and resolve routine data quality issues, including duplicate records, incomplete fields and format inconsistencies across HubSpot, Administrate and related systems.
• Maintain data quality logs and track remediation progress over time.

Documentation & Knowledge Management

• Update documentation related to support processes, system changes and standard operating procedures as and when necessary.
• Update data dictionaries, including field definitions, business rules and permitted values, as and when required.
• Contribute to user-facing training materials and knowledge base articles.

Qualifications and skills

Essential

• Experience of administration or applications support within a CRM, TMS or equivalent operational system environment.
• Strong working knowledge of spreadsheet tools (Excel or Google Sheets).
• Experience maintaining documentation eg user guidance, process notes or system documentation.
• Research skills to verify, update and enrich business records as and when required.
• Attention to detail and a methodical approach to routine work.
• Clear written and verbal communication, with an ability to translate between technical and operational audiences.
• Customer service skills, with experience handling enquiries via email, ticket submissions or equivalent.
• Willingness to learn and develop skills across enterprise applications, data quality and supporting technologies.
• Right to live and work in the UK and able to travel, when required, to centres.

Desirable

• Experience of HubSpot Enterprise, Administrate or equivalent TMS and CRM platforms.
• Experience of using spreadsheet functions including lookups, conditional logic and structured data manipulation.
• Experience with reporting platforms (Power BI, or similar).

Benefits

• 25 days annual leave (based on fulltime hours) PLUS bank holidays.
• 3 FI Days per year.
• Hybrid working available, equipment provided for homeworking.
• Flexible-working positive employer with a range of family-friendly policies.
• Employee Assistance Programme: 24-hour confidential access to counselling and support services.
• Competitive Pension.
• Private Medical Insurance.
• Training and development opportunities.
• Long term career prospects in a growing company.
• Employee perks including a range of discounts to suit your lifestyle.

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy.

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.