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For Companies At a Glance
- Tasks: Provide top-notch customer service and process financial transactions in a retail banking environment.
- Company: Join First Horizon, a leading regional financial services company with a strong community focus.
- Benefits: Enjoy medical, dental, vision, tuition reimbursement, and a 401(k) with a generous match.
- Why this job: Make a real impact by helping clients achieve their financial goals while growing your career.
- Qualifications: High school diploma and some experience in banking or customer service preferred.
- Other info: Dynamic work environment with opportunities for mentorship and professional development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location: On site at location listed in job posting
Schedule: Monday through Friday 8:30PM to 5:30PM
Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management.
Essential Duties and Responsibilities
- Sales and service
- Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service.
- Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks.
- Platform support includes opening checking accounts, savings accounts, and providing all other deposit product services.
- Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
- Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
- Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
- Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
- Assist clients with loan applications for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.
- Research and resolve problems and respond to client inquiries on account status.
- Deliver excellent client experiences consistently and promptly resolve client issues effectively.
- Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
- Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
- Assist banking center associates with all aspects of daily operations as needed, including audit controls.
- Assist banking center management with “on the job training” of new associates.
- Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
- Perform all other job-related duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.
- High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.
- As part of the employment process for this position, you will have to meet the requirements of a background credit check.
- This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.
- All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position. The assessment takes approximately 12–15 minutes to complete. Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More – FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Universal Banker employer: First Horizon
Contact Detail:
First Horizon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Banker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on First Horizon. Understand their values, services, and what makes them stand out in the banking industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your sales pitch! As a Universal Banker, you'll need to sell bank products and services. Prepare a few scenarios where you can demonstrate how you'd identify client needs and recommend solutions. Role-playing with a friend can really help!
✨Tip Number 3
Be ready for those behavioural questions! Think about past experiences where you've provided excellent customer service or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Universal Banker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Universal Banker role. Highlight your relevant experience in customer service and sales, as well as any specific banking knowledge you have. We want to see how you can bring value to our team!
Show Off Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences to show how you've successfully handled financial transactions or provided excellent customer service. This will help us see how you fit into our culture of quality service.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and make sure your writing is easy to read. We appreciate straightforward communication, so let’s keep it simple and effective!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at First Horizon
✨Know Your Banking Products
Familiarise yourself with the bank's products and services before the interview. Understand how they can meet client needs, as you'll need to recommend these during your conversations. Being knowledgeable will show your enthusiasm and readiness to engage with clients.
✨Practice Your Sales Pitch
Since this role involves cross-selling and making referrals, practice a concise sales pitch for various banking products. Role-play with a friend or family member to build confidence in presenting these offerings naturally and effectively.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in past roles. Think about specific situations where you resolved issues or improved client experiences, as this will highlight your ability to deliver quality service in a retail banking environment.
✨Understand Compliance and Risk Management
Brush up on basic banking regulations and compliance requirements relevant to the role. Showing that you understand the importance of these aspects will demonstrate your commitment to maintaining high standards and protecting the bank's reputation.