At a Glance
- Tasks: Lead a dynamic team to innovate and enhance Salesforce applications for customer service excellence.
- Company: Join First Horizon, a top-rated financial services company with a commitment to community and client success.
- Benefits: Enjoy competitive pay, health benefits, 401(k) match, and generous parental leave.
- Other info: Be part of a supportive culture that values growth and innovation.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 10+ years in banking tech, Salesforce expertise, and strong leadership experience required.
The predicted salary is between 50000 - 70000 £ per year.
No Sponsorship will be provided for this role.
Locations:
- 4725 Piedmont Row Dr, Charlotte, NC 28210, USA
- 8201 Preston Rd, Dallas, TX 75225, USA
- 1638 Robert C Jackson Dr, Maryville, TN 37801, USA
- 200 W Congress St, Lafayette, LA 70501, USA
- 2000 International Park Dr, Birmingham, AL 35243, USA
Location: Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Charlotte, NC; Raleigh, NC; or Dallas, TX
Weekly Schedule: Monday- Friday, 9am-5pm
The Salesforce Technology Platform Manager must be innovative, energetic, and driven to build new applications or retool legacy applications into world class solutions, continuing the FH360 journey for sales and service enablement. Customer Service is always Priority 1. Systems availability, accuracy of information, and speed of delivery are the focal point of customer service. The Technology Manager will be responsible for the Client Services Platform and Customer Relationship Management technology solutions and line of business partnerships. The Technology Manager will lead an enthusiastic team focused on realizing the business objectives as outlined in our tactical and strategic plans. Manager and team will lead a nimble, agile and swift implementation process. Manager will be responsible for building and maintaining a Salesforce Center of Excellence for First Horizon.
Required Qualifications:
- Ten or more years of banking technology experience with a focus on servicing customers.
- Advanced application development expertise, including AI-enabled development practices.
- Advanced knowledge of the Salesforce platform with expertise in at least one of the knowledge domains.
- Advanced knowledge of relational databases (SQL Server, Oracle, or any popular database engine).
- Experience with Software Development Life Cycle (SDLC), Technology Security, and DevSecOps.
- Experience with strict segregation of technology duties.
- Technical team leadership experience delivering solutions with five or more years overseeing successful 7x24 production support.
- Prior experience working in a pressured (dynamic, fast‑paced) environment.
- Application lifecycle experience, including proactive end‑of‑life lookahead management.
- Bachelor’s degree in computer science, Engineering, or other discipline.
- Prior experience as a technical lead for 3+ years.
Required Skills:
- Passionate and inquisitive approach to the technology driven world.
- Strategic planner who can collaborate with line of business and other partners.
- Strong written and oral communication skills and negotiation skills.
- High energy with a ‘can do’ attitude.
- Experience providing technical directions and guidance to teams of application development personnel.
- Coaching and mentoring junior team members must be a key focus.
- Passion for learning new technologies.
- Passion for solving complex problems.
- Ability to work independently under pressure.
- Ability to manage project duties, balance workload and meet internal/external deadlines.
- Assigns personnel to various projects and direct activities.
- Detail oriented.
- Strong analytical skills, leadership skills, and development skills.
- Client‑service orientation. Skilled in establishing and maintaining a high level of client trust and confidence in the group’s knowledge of and concern for clients’ needs.
Preferred Qualifications and Skills:
- Technology‑focused degree.
- Expertise in enterprise planning like technology recovery, BCP, strategic planning, etc.
- Experience in general management duties including experience exercising usual authority concerning staff, performance appraisals, promotions, and discipline (up to and including terminations).
- Experience in recruiting, interviewing, hiring, developing and retaining highly qualified technical staff.
- Expertise in reviewing and evaluating work of subordinate staff and preparing performance reports.
Responsibilities:
- Provides technical direction and guidance to teams of application development personnel.
- Assists in recruiting, developing and retaining highly qualified staff.
- Confers with and advises subordinates on administrative policies and procedures, priorities and methods.
- Prepare and manage cost center forecasting and monthly actual to budget remediation.
- Establishes team goals and objectives in accordance with company policies and goals to ensure optimum efficiency and effectiveness.
- Assists in building high performing teams – coaching team members, motivating members, providing feedback and developing training plans.
- Assigns personnel to various projects and direct activities.
- Reviews and evaluates work of subordinate staff and prepares performance reports.
- Prepares activity and progress reports.
- Builds relationships with LOB Managers – influences and negotiates deliverables.
- Balances LOB demand against internal capacity to meet delivery commitments and LOB expectations.
- Works with lead developers to develop best‑practice methods and standards for custom and vendor applications.
- Works with the Senior Manager and Director for effective and optimum use of resources within the group.
- Provides accurate and timely forecasts and information for reporting; monitors project financials routinely; takes corrective action to meet financial objectives.
- Assists in developing and monitoring key success metrics and quality standards.
- Assists in projecting software and hardware requirements.
About Us:
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefits:
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- 401(k) with 6% match
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salesforce Platform Technology Manager in London employer: First Horizon
First Horizon Corporation is an exceptional employer, offering a dynamic work environment where innovation and customer service are at the forefront. With a strong commitment to employee growth, comprehensive benefits including wellness incentives and a generous 401(k) match, and a culture that values collaboration and mentorship, team members are empowered to thrive in their careers while making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Platform Technology Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like First Horizon. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Salesforce Platform Technology Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to First Horizon.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on First Horizon's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at First Horizon
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with First Horizon.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at First Horizon will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former First Horizon employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
