At a Glance
- Tasks: Provide top-notch customer service while processing financial transactions in a retail banking environment.
- Company: Join a leading bank focused on client relationships and community impact.
- Benefits: Enjoy medical, dental, vision, tuition reimbursement, and a 401(k) with a generous match.
- Other info: Dynamic work environment with opportunities for growth and mentorship.
- Why this job: Kickstart your career in banking and develop valuable skills while helping clients succeed.
- Qualifications: High school diploma or GED required; cash handling experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Location: On site at location listed in job posting.
Weekly Scheduled Hours: M-F 8:00-5:30 and SAT 8:30-1:30
Summary
Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long‑term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral‑based leads, prospecting lists or self‑sourcing. Monitors and maintains control of cash.
Essential Duties and Responsibilities:
- Operational efficiency
- Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
- Process deposits, withdrawals, transfers and loan payment transactions for customers.
- Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
- Assist in daily balancing and processing of ATM(s), including the processing of all entries.
- Assist in the verification of deposits in the night and lobby depository.
- Assist with the dual control vault responsibilities.
- Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
- Deliver excellent client experiences consistently and promptly resolve client issues effectively.
- Ensure an excellent overall client experience by assisting clients with select service needs.
- Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web based learning.
- Sales and service
- Identify cross selling opportunities and refer clients/prospects to the appropriate team.
- Promote bank products and services to further enhance client relationships.
- Compliance and risk management
- Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
- Perform all other job related duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.
- High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.
- Computer and Office Equipment Skills Microsoft Office Suite In addition, 10-key calculator; coin counter.
All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position. The assessment takes approximately 12-15 minutes to complete. Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Teller in Bristol employer: First Horizon
At First Horizon, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in Knoxville, our Teller position provides a dynamic environment where you can enhance your skills through comprehensive training and mentorship, while enjoying competitive benefits such as medical coverage, tuition reimbursement, and a robust 401(k) plan with company match. Join us to build meaningful client relationships and contribute to our commitment to excellent customer service in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Teller in Bristol
✨Tip Number 1
Get to know the company! Research First Horizon and understand their values, products, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Teller, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local banking events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily track your application status and find out about other opportunities that might suit you.
We think you need these skills to ace Teller in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially any cash handling or customer service roles. We want to see how your skills match what we're looking for in a Teller!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're excited about the Teller position and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Skills:Mention any specific skills that relate to the job, like your proficiency with Microsoft Office or experience with cash drawers. We love seeing candidates who are ready to hit the ground running!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at First Horizon
✨Know Your Stuff
Make sure you understand the basics of retail banking and the specific duties of a teller. Brush up on financial transactions, cash handling, and customer service principles. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions for tellers, like how you would handle a difficult customer or identify cross-selling opportunities. The more you practice, the more comfortable you'll feel during the actual interview.
✨Dress to Impress
First impressions matter! Dress professionally and appropriately for the banking environment. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you want to reflect the professionalism of the bank.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the bank's approach to customer service or how they support their tellers in developing their skills. Asking questions shows your interest in the role and helps you determine if it's the right fit for you.
