At a Glance
- Tasks: Handle inbound/outbound calls, arrange bookings, and provide exceptional customer service.
- Company: Join a dynamic team with a focus on customer satisfaction.
- Benefits: Enjoy uncapped commission, flexible shifts, and excellent development opportunities.
- Other info: Weekly pay, work one week in hand, and enjoy Christmas/New Year off every year.
- Why this job: No selling involved, just genuine customer interactions and support.
- Qualifications: Confident phone skills and strong communication abilities; training provided for all levels.
The predicted salary is between 24000 - 32000 £ per year.
Responsibilities:
- Take inbound/outbound calls and arrange bookings.
- Generate interest.
- Book where possible, no selling involved.
- Assist with exceptional customer service.
Qualifications:
- Full training programme provided.
- Confident on the phone.
- Strong verbal & written communication skills.
Benefits:
- Uncapped commission.
- Flexible shifts.
- Excellent development opportunities.
- Company incentives.
- Christmas / New year off every year.
- Realistic OTE £28k.
- Trainee or experienced people welcome, full training is provided.
- Weekly pay, work one week in hand.
Inbound Call Centre Agent | Flexible Shifts & Commission in Portsmouth employer: First home improvements
Join a dynamic team as an Inbound Call Centre Agent, where you will enjoy flexible shifts and the potential for uncapped commission. Our supportive work culture prioritises exceptional customer service and offers excellent development opportunities, ensuring that both trainees and experienced individuals can thrive. With company incentives and guaranteed time off during Christmas and New Year, this role provides a rewarding environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Call Centre Agent | Flexible Shifts & Commission in Portsmouth
✨Tip Number 1
Make sure you practice your phone skills before the interview. We all know that being confident on the phone is key for this role, so grab a friend and do some mock calls to get comfortable.
✨Tip Number 2
Show off your communication skills! During the interview, be clear and articulate. Remember, they’re looking for someone who can assist with exceptional customer service, so let your personality shine through.
✨Tip Number 3
Don’t forget to ask questions! This shows your interest in the role and helps you understand what it’s like to work there. Plus, it gives you a chance to highlight how you can contribute to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Inbound Call Centre Agent | Flexible Shifts & Commission in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality!
Tailor Your Application:Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any relevant skills or experiences that demonstrate your ability to handle inbound calls and provide exceptional customer service.
Be Confident and Authentic:We want to see the real you! Don’t be afraid to let your confidence shine through in your application. Whether you’re a trainee or have some experience, show us why you’d be a great fit for our team.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at First home improvements
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Inbound Call Centre Agent. Familiarise yourself with handling inbound and outbound calls, arranging bookings, and providing exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since strong verbal and written communication skills are key for this position, practice speaking clearly and concisely. You could even role-play common call scenarios with a friend to get comfortable with the types of conversations you might have. This will help you demonstrate your confidence on the phone during the interview.
✨Show Enthusiasm for Customer Service
Employers love candidates who are passionate about customer service. Be ready to share examples of how you've gone above and beyond to assist customers in the past. This will highlight your commitment to providing exceptional service, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, flexible shifts, or company incentives. This shows that you’re engaged and eager to learn more about the company culture and opportunities for development.
