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- Tasks: Be the friendly voice helping customers improve their homes over the phone.
- Company: Join a successful nationwide home improvement company with a supportive team.
- Benefits: Flexible hours, one-to-one training, and free on-site parking.
- Why this job: Make a real difference by providing excellent customer service in a fun environment.
- Qualifications: Confident phone skills, strong communication, and a positive attitude.
- Other info: Great opportunities for continuous learning and development.
The predicted salary is between 22000 - 26000 £ per year.
This is a key position within our business, acting as the first point of contact for our customers. You will be working in a supportive office environment, handling calls and helping customers take the next step in improving their homes.
Responsibilities:
- Calling new and existing customers who have shown interest in our products and services
- Booking appointments for our sales team
- Providing excellent customer service over the phone
- Handling general administrative tasks and paperwork
- Maintaining accurate customer records
What We Offer:
- Full-time and flexible part-time positions available
- One-to-one training provided
- Continuous learning and development opportunities
- Friendly, supportive, small team environment
- Free on-site parking
Qualifications:
- A confident and professional telephone manner
- Fluent spoken English
- Strong communication and listening skills
- Organised and able to manage basic administrative tasks
- Positive attitude and team player
If you enjoy speaking with people, providing great service, and working in a friendly team environment, we'd love to hear from you. First Home Improvements is a highly successful, nationwide home improvement company known for delivering quality products and outstanding customer service. As we continue to grow, we are looking for enthusiastic and reliable individuals to join our friendly team as Customer Telephone Operators.
Customer Telephone Operator in Portsmouth employer: First home improvements
Contact Detail:
First home improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Telephone Operator in Portsmouth
✨Tip Number 1
Make sure to research the company before your interview. Knowing about First Home Improvements and their values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone skills! Since this role is all about handling calls, try role-playing with a friend or family member to get comfortable with common customer queries and how to respond professionally.
✨Tip Number 3
Be ready to showcase your communication skills during the interview. Think of examples where you've provided excellent customer service or resolved issues over the phone – this will highlight your fit for the Customer Telephone Operator position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining the friendly team at First Home Improvements.
We think you need these skills to ace Customer Telephone Operator in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about speaking with customers, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showcasing your friendly tone!
Tailor Your Application: Take a moment to read through the job description and highlight how your experience aligns with the responsibilities listed. We love seeing candidates who take the time to connect their skills to what we’re looking for!
Be Organised: As the role involves handling administrative tasks, it’s important to demonstrate your organisational skills in your application. A well-structured CV and cover letter can really make you stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at First home improvements
✨Know the Company
Before your interview, take some time to research First Home Improvements. Understand their products, services, and what sets them apart in the home improvement industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Phone Skills
Since this role involves a lot of telephone communication, practice speaking clearly and confidently over the phone. You could even do mock calls with a friend or family member to get comfortable with handling different customer scenarios and questions.
✨Showcase Your Customer Service Skills
Be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your ability to handle calls effectively and maintain a positive attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're engaged and interested in being part of their friendly team environment.