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- Tasks: Support customer orders and queries via phone and email.
- Company: Leading home improvement services company in Norwich.
- Benefits: Competitive pay, 33 days paid holiday, and training opportunities.
- Why this job: Join a supportive team and enhance your customer service skills.
- Qualifications: Strong communication skills and good phone handling experience.
- Other info: Great opportunity for growth in a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading home improvement services company is seeking a customer service advisor in Norwich. The role involves supporting customer orders and queries through various platforms including telephone calls and emails. You will ensure timely customer service and meet set targets.
The ideal candidate will have strong communication skills, good phone handling, and data entry capabilities.
This role offers competitive pay and a supportive work environment, including training opportunities and 33 days of paid annual holiday.
Customer Service Advisor - Growth, Holiday & Training Perks in Norwich employer: First home improvements
Contact Detail:
First home improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Growth, Holiday & Training Perks in Norwich
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone handling skills! Since this role involves a lot of communication, try role-playing with a friend or family member to get comfortable with answering queries and resolving issues.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the company and the role, plus it gives you a chance to assess if it's the right fit for you.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Customer Service Advisor - Growth, Holiday & Training Perks in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any relevant customer service experience or skills that match the role, so we can see why you’d be a great fit!
Be Professional but Friendly: While we love a friendly vibe, remember to keep it professional in your application. Use a polite tone and check for any typos or errors – we appreciate attention to detail, especially in a customer service role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at First home improvements
✨Know the Company Inside Out
Before your interview, take some time to research the home improvement services company. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since strong communication is key for a Customer Service Advisor, practice articulating your thoughts clearly. You can do this by role-playing common customer scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or how you prioritise tasks. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to meet targets.
✨Show Enthusiasm for Training Opportunities
Highlight your eagerness to learn and grow within the company. Mention how the training opportunities offered align with your career goals. This shows that you’re not just looking for a job, but are genuinely interested in developing your skills and contributing to the team.
