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- Tasks: Support customers through calls, emails, and live chat while managing orders and queries.
- Company: Join a dynamic team close to Norwich Airport with a focus on customer satisfaction.
- Benefits: 33 days holiday, competitive pay, discounts, and training opportunities.
- Why this job: Make a real difference in customer experiences without cold calling!
- Qualifications: Strong communication skills, multitasking ability, and computer literacy required.
- Other info: Flexible shifts with a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Close to Norwich Airport, NR6 6BB
36.5 hours a week: Shift Patterns apply to this role: Monday – Friday (with rotational Saturdays). During the week shifts between 08:30 to 19:00 Monday to Thursday and 08:30 to 17:30 on Fridays. Office is usually open from 09:00 to 13:30 Saturdays (with rotational Saturdays).
Main Purpose of Role
As a customer service advisor, you will be working as part of a team to support customer orders and queries via different communication platforms, including telephone calls, emails, live web chat, and occasionally via letter. The ideal candidate will ensure all our customers receive the best customer services, making sure that queries are dealt with in the appropriate timeframe.
Responsibilities include:
- Answering a range of incoming calls and making outgoing calls to both existing and new customers (this role involves no cold calling).
- Meeting set targets and KPIs, including call volumes, lead generation, booking activity, and contact quality.
- Flexibility and ability to multitask; daily tasks will vary from booking in Surveyors, Service Engineers, and appointments for quotations.
Skills required:
- Ability to communicate effectively with people, internally and externally.
- Good phone contact handling skills and active listening.
- Good data entry and typing skills.
- Computer literate and knowledge of Microsoft Windows-based programs.
About This Role
- 33 days paid annual holiday (including Bank Holidays).
- Christmas - New Year close down.
- Discounts on company products.
- Line manager support with training opportunities.
- Pay: Industry competitive daily / weekly pay.
Customer Service Advisor in Norwich employer: First home improvements
Contact Detail:
First home improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Norwich
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you feel more confident and improve your active listening skills before the big day.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you've juggled multiple tasks successfully. This will demonstrate your flexibility and efficiency to potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team right away!
We think you need these skills to ace Customer Service Advisor in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience with customer queries and communication skills, as these are key to impressing us!
Show Off Your Skills: Don’t forget to mention your data entry and typing skills! We love seeing candidates who can handle multiple tasks and have a good grasp of Microsoft Windows-based programs.
Be Personable: Since this role involves a lot of communication, let your personality shine through in your application. We want to see how you connect with customers and handle calls, so a friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First home improvements
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the job description, especially the key responsibilities like handling customer queries and managing call volumes. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries. Highlight your active listening skills and how you can adapt your communication style to different customers.
✨Showcase Your Multitasking Abilities
The job requires flexibility and multitasking, so be ready to discuss examples from your past experiences where you've successfully managed multiple tasks. Think about times when you had to juggle different responsibilities and how you prioritised them effectively.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
