At a Glance
- Tasks: Source candidates, arrange interviews, and provide top-notch customer service throughout the recruitment process.
- Company: Join a dynamic recruitment team focused on building relationships and delivering excellent service.
- Benefits: Enjoy flexible hours, professional development opportunities, and a supportive work environment.
- Other info: Work in a friendly atmosphere with opportunities for growth and learning.
- Why this job: Make a real difference in people's careers while developing your skills in a fast-paced setting.
- Qualifications: Experience in recruitment or customer service is a plus; strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Sourcing suitable job applicants from the company database and exploring potential employment opportunities.
Contacting candidates by telephone and email to discuss vacancies and arrange interviews.
Providing excellent customer service to candidates throughout the recruitment process.
Responding promptly and professionally to candidate and client enquiries.
Building and maintaining positive relationships with candidates, clients and external contacts.
Establishing new contacts to support the development of the client database.
Adding new vacancies to the job board, ensuring adverts are accurate, professional and designed to maximise applications.
Sending interview confirmations, job descriptions and other relevant information to candidates.
Following up with candidates following interviews and providing updates wherever possible.
Ensuring candidates receive a positive and professional experience from initial registration through to placement.
Registering candidates looking for temporary or permanent employment.
Conducting candidate assessments and interviews to gain a clear understanding of their experience, skills and career goals.
Completing reference checks, compliance checks and candidate vetting following registration.
Answering incoming telephone calls in a professional and welcoming manner, dealing with enquiries where possible or directing calls to the appropriate member of staff.
Responding to candidate and client emails efficiently and professionally.
Dealing with general queries, concerns and complaints in a calm, helpful and professional manner.
Providing candidates with clear information regarding vacancies, interviews, registration requirements and recruitment processes.
Maintaining regular communication with candidates and keeping them informed of relevant opportunities and application progress.
Following up with clients and candidates to ensure they are satisfied with the service provided.
Building strong, professional relationships with existing and prospective clients.
Maintaining accurate candidate and client information on internal systems and databases.
Supporting the recruitment team with administrative and customer service duties as required.
Representing the company professionally at local and national recruitment-related events.
Maintaining a professional, friendly and customer-focused approach at all times.
Previous experience within recruitment, customer service, sales or a similar fast-paced environment would be advantageous.
Strong customer service and relationship-building skills.
Confident telephone manner with the ability to communicate with a wide range of people.
Excellent verbal and written communication skills.
Strong active listening skills and the ability to understand customer and candidate requirements.
Ability to handle difficult conversations, enquiries and complaints professionally.
Excellent organisational and administrative skills.
Ability to prioritise workloads and manage multiple tasks effectively.
Confident working in a busy and fast-paced environment.
Good attention to detail and accuracy.
Ability to use initiative and solve problems effectively.
Willingness to learn and develop within the role.
Good computer skills and confidence using email, databases and other office systems.
Ability to communicate effectively and professionally with candidates, clients, colleagues and external contacts.
Strong customer service and customer-handling skills.
Excellent active listening and questioning skills.
A friendly, approachable and professional manner.
Ability to remain calm and helpful when dealing with challenging situations.
A genuine commitment to providing a positive candidate and customer experience.
Ability to work independently as well as part of a team.
Ability to maintain confidentiality and handle sensitive information appropriately.
- Car parking available
- Hours: Monday – Friday TPBN1_UKTJ
Recruitment & Customer Service Assistant employer: First Home Improvements (England) Limited
Join a dynamic and expanding national company as a Driver Rep, where your contributions are truly valued. We foster a supportive work culture that prioritises employee growth, offering comprehensive training and immediate start dates for new team members. With competitive earnings and a focus on community, this role provides an exciting opportunity to make a meaningful impact in your local area.
Contact Details:
First Home Improvements (England) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recruitment & Customer Service Assistant
✨Dive into the Talent Acquisition Community
Get involved with communities specifically aimed at talent acquisition and recruitment. Follow popular forums, like the HR and recruitment threads on LinkedIn Groups or join Talent Acquisition Meetups in your area. Networking with fellow recruiters and industry experts can lead to hidden job opportunities and insider tips!
✨Show Off Your Expertise at Recruitment Events
Attend recruitment fairs and industry conferences where companies, including First Home Improvements (England) Limited, often showcase their hiring needs. Not only can you meet potential employers face-to-face, but you can also demonstrate your passion and knowledge about the field. Make sure you've got some thoughtful questions ready to impress!
✨Leverage Your University Connections
If you’re a recent grad or still connected to your university, tap into their career services. Many universities have exclusive job boards and connections with companies eager to hire fresh talent in recruitment roles. Plus, you never know who might be able to put in a good word for you at places like First Home Improvements (England) Limited!
✨Tailor Your Digital Footprint
Make sure your online presence reflects your passion for talent acquisition. Share articles, join discussions, and post about trends in recruiting to establish yourself as a knowledgeable candidate. Recruiters often check candidates out online, so use platforms like LinkedIn to showcase your insights and enthusiasm for discovering the right talent!
We think you need these skills to ace Recruitment & Customer Service Assistant
Some tips for your application 🫡
Showcase Your Passion for Talent Acquisition:In your cover letter, let your passion for recruiting shine through! Talk about what drew you to talent acquisition. Share experiences where you helped others find their dream jobs or any times you've been involved in hiring processes – it’ll show us at First Home Improvements (England) Limited that you're genuinely invested in the field.
Highlight Relevant Skills and Certifications:Make sure your CV includes any relevant skills or certifications related to recruiting. Mentioning your knowledge of applicant tracking systems, personality assessments, or even any HR-related qualifications can set you apart. This way, we can see straight away that you're not just any candidate but one with the necessary tools for talent acquisition.
Tailor Your CV for the Job:When applying for Recruitment & Customer Service Assistant at First Home Improvements (England) Limited, tailor your CV to reflect the job description. Highlight previous experiences in recruitment, candidate sourcing, or employee engagement that align with what we’re after. Personalisation shows we’re not just another checkbox on your job applications!
Bring Your Unique Perspective:In your cover letter, don't hesitate to share your unique perspective on what makes a good recruiter. Whether it's building strong candidate relationships or your approach to diversity in hiring, your insights can resonate well with our team. We love a fresh take, so let it shine!
How to prepare for a job interview at First Home Improvements (England) Limited
✨Know Your Sourcing Strategies
In the talent acquisition world, it’s all about knowing the best sourcing strategies. Be prepared to discuss specific techniques you’ve used to find and attract top talent, whether that’s through social media, networking events, or innovative outreach methods. Bring examples that showcase your capability!
✨Value of Employer Branding
Employer branding is a huge part of recruitment, so be ready to chat about how you’ve contributed to building an attractive company image. Think about how you’d pitch First Home Improvements (England) Limited to potential candidates and maintain a consistent brand image across platforms.
✨Demonstrate Your Interviewing Skills
Since this is a full-time gig, hiring managers will want to see your interviewing prowess. Prepare for mock interview scenarios where you might need to assess candidates' cultural fit and skill set. Practise asking competency-based questions to demonstrate your systematic approach.
✨Engage with Data and Metrics
Being data-driven is key in talent acquisition! Expect to discuss how you’ve used recruiting metrics to refine your strategies. Familiarise yourself with common KPIs, like time-to-fill and candidate satisfaction scores, and be ready to back up your insights with data!
