Recruitment & Customer Service Assistant in Luton

Sourcing suitable job applicants from the company database and exploring potential employment opportunities. Contacting candidates by telephone and email to discuss vacancies and arrange interviews. Providing excellent customer service to candidates throughout the recruitment process. Responding promptly and professionally to candidate and client enquiries. Building and maintaining positive relationships with candidates, clients and external contacts. Establishing new contacts to support the development of the client database. Adding new vacancies to the job board, ensuring adverts are accurate, professional and designed to maximise applications. Sending interview confirmations, job descriptions and other relevant information to candidates. Following up with candidates following interviews and providing updates wherever possible. Ensuring candidates receive a positive and professional experience from initial registration through to placement. Registering candidates looking for temporary or permanent employment. Conducting candidate assessments and interviews to gain a clear understanding of their experience, skills and career goals. Completing reference checks, compliance checks and candidate vetting following registration. Answering incoming telephone calls in a professional and welcoming manner, dealing with enquiries where possible or directing calls to the appropriate member of staff. Responding to candidate and client emails efficiently and professionally. Dealing with general queries, concerns and complaints in a calm, helpful and professional manner. Providing candidates with clear information regarding vacancies, interviews, registration requirements and recruitment processes. Maintaining regular communication with candidates and keeping them informed of relevant opportunities and application progress. Following up with clients and candidates to ensure they are satisfied with the service provided. Building strong, professional relationships with existing and prospective clients. Maintaining accurate candidate and client information on internal systems and databases. Supporting the recruitment team with administrative and customer service duties as required. Representing the company professionally at local and national recruitment-related events. Maintaining a professional, friendly and customer-focused approach at all times.
Previous experience within recruitment, customer service, sales or a similar fast-paced environment would be advantageous. Strong customer service and relationship-building skills. Confident telephone manner with the ability to communicate with a wide range of people. Excellent verbal and written communication skills. Strong active listening skills and the ability to understand customer and candidate requirements. Ability to handle difficult conversations, enquiries and complaints professionally. Excellent organisational and administrative skills. Ability to prioritise workloads and manage multiple tasks effectively. Confident working in a busy and fast-paced environment. Good attention to detail and accuracy. Ability to use initiative and solve problems effectively. Willingness to learn and develop within the role. Good computer skills and confidence using email, databases and other office systems. Ability to communicate effectively and professionally with candidates, clients, colleagues and external contacts. Strong customer service and customer-handling skills. Excellent active listening and questioning skills. A friendly, approachable and professional manner. Ability to remain calm and helpful when dealing with challenging situations. A genuine commitment to providing a positive candidate and customer experience. Ability to work independently as well as part of a team. Ability to maintain confidentiality and handle sensitive information appropriately.
Car parking available
- Hours: Monday – Friday TPBN1_UKTJ