At a Glance
- Tasks: Engage with customers face to face and via phone, promoting services and booking appointments.
- Company: Established company expanding its successful Customer Service team.
- Benefits: Full training provided, flexible hours, and a supportive work environment.
- Other info: Great opportunity for career growth and development in a friendly atmosphere.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Experience in customer service or marketing is a plus, but not essential.
The predicted salary is between 28800 - 43200 £ per year.
Due to expansion we are looking for 3 motivated individuals to join our successful Customer Service team, within a well established company. Our ideal candidate would be an individual that has some experience in customer service or marketing. However we do provide full training so experience is not necessary but an advantage.
Responsibilities of the role:
- Communicating either face to face or via telephone to deliver a funding allowance to help update their properties
- Engaging with existing customers
- Promoting the company's services and extras
- Booking appointments for our services and filing reports of every customer
- Dealing with questions and queries in order to continuously improve customer care
- Arranging and booking in service calls if required
Skills and qualifications:
Customer Service Advisor in Suffolk employer: First Home Improvement
As a leading provider of home improvement solutions, we pride ourselves on being an excellent employer that fosters a vibrant and supportive team environment. Our Door Canvassers receive industry-leading training and ongoing support, ensuring they have the tools to succeed while enjoying opportunities for career progression in a fast-growing field. Join us in making homes more efficient and sustainable, and be part of a mission-driven community that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Suffolk
✨Tip Number 1
Get to know the company! Research their values and services so you can chat confidently about how you fit in. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers face to face and over the phone, role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one. Employers love to see that!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for motivated individuals like you to join our team.
We think you need these skills to ace Customer Service Advisor in Suffolk
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight any relevant experience or skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to the good stuff. This helps us understand your qualifications quickly and easily.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at First Home Improvement
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their services, values, and what sets them apart in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Common Customer Service Scenarios
Since the role involves engaging with customers and handling queries, it’s a good idea to prepare for common customer service scenarios. Think about how you would handle difficult customers or resolve complaints. Practising these responses can boost your confidence during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Demonstrating your ability to communicate effectively will highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.
