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- Tasks: Support customers with repairs and replacements in a field-based role.
- Company: Dynamic company focused on customer satisfaction and quality service.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Work independently and as part of a team while enjoying a positive work culture.
- Why this job: Join a team that values problem-solving and customer care in a fast-paced environment.
- Qualifications: 3+ years of experience in window and door products and a valid driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Location: Crawley & Surrounding Areas
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Monday to Friday, 45 hours a week min.
Main Purpose of Role
A field-based position supporting the Service Department. Meeting with existing customers at their properties to provide repair and replacement services following the company warranty conditions (faulty products and faulty workmanship).
Main Duties
- Meet with customers onsite, understand their requirements and discuss their options in relation to works to be undertaken, e.g. repairs/replacements.
- Validate claim is consistent with product of installation fault, if necessary, ensuring completion of repairs and that the appropriate escalation process is followed.
- Complete assigned installation and repair jobs to a high standard within appropriate timescales.
- Ensure possession of all necessary goods, tools & equipment to complete all assigned work and report any shortages at the earliest opportunity.
- Ensure all information is accurately captured using a Personal Digital Assistant (PDA) and ensure that all PDA steps are fully complied with.
- Ensure all Company requirements in relation to paperwork, time sheets, activity sheets and vehicle checks are adhered to and completed in a timely manner.
- Comply with the Health & Safety and Information Security requirements of the company.
Knowledge, Skills & Attributes
- Essential: Experience in window & door product knowledge (at least 3 years).
- Driving licence.
- Good written and telephone communication skills.
- Positive attitude and professional manner with a pride in solving customers' problems first time.
- Ability to prioritise and work under pressure to meet deadlines.
- Desirable: Experience gained in an installation role fitting windows & doors.
- Experience of working independently as well as in a team environment.
Service Engineer in Northgate employer: First Home Improvement
Contact Detail:
First Home Improvement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Northgate
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience with window and door products makes you the perfect fit for the Service Engineer role. Keep it concise but impactful!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your CV in front of the right people. Plus, it shows you’re proactive and serious about the opportunity.
We think you need these skills to ace Service Engineer in Northgate
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the Service Engineer role. Highlight your experience with window and door products, and don’t forget to showcase your communication skills. We want to see how you’ve solved customer problems in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your positive attitude and how you handle pressure, as these are key traits we’re looking for.
Follow the Application Process: We recommend applying through our website for a smoother process. Make sure to double-check that all your documents are uploaded correctly and that you’ve filled out every section of the application form.
Proofread Before You Hit Send: Before you submit your application, give it a good read-through. Look out for any typos or errors, as attention to detail is crucial in this role. We want to see that you take pride in your work right from the start!
How to prepare for a job interview at First Home Improvement
✨Know Your Stuff
Make sure you brush up on your window and door product knowledge. Since the role requires at least three years of experience, be ready to discuss specific products you've worked with and any challenges you've faced. This will show that you’re not just familiar with the products but also have hands-on experience.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved customer issues in the past. Think about times when you had to troubleshoot a problem on-site or manage a tricky situation. Highlighting your positive attitude and ability to resolve issues first time will definitely impress the interviewers.
✨Get Familiar with Health & Safety
Since compliance with Health & Safety is crucial, make sure you understand the relevant regulations and can discuss how you've adhered to them in previous roles. This shows that you take safety seriously and are prepared to follow company protocols.
✨Practice Your Communication Skills
As a Service Engineer, you'll need to communicate effectively with customers and team members. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and qualifications.