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- Tasks: Lead and motivate a call centre team to achieve performance targets.
- Company: First Home Improvements is a growing company focused on innovation and quality.
- Benefits: Enjoy ongoing training, career progression, and a supportive team environment.
- Why this job: Join us for a dynamic role that values customer satisfaction and teamwork.
- Qualifications: Experience in call centre management and strong leadership skills required.
- Other info: Sales-focused mindset preferred; experience in home improvement is a plus.
The predicted salary is between 36000 - 60000 £ per year.
First Home Improvements is seeking a dynamic and results-driven Call Centre Manager to lead our busy in-house call centre team. You will be responsible for overseeing daily operations, ensuring high levels of customer service, managing team performance, and driving sales through effective campaign management. Key Responsibilities: Manage and motivate a team of call centre agents to meet performance targets and KPIs Monitor call quality and provide coaching to ensure excellent customer service Coordinate outbound and inbound call campaigns Develop and implement strategies to improve productivity and customer engagement Prepare regular performance reports for senior management Ensure compliance with company policies and industry regulations Requirements: Proven experience in a call centre management or supervisory role Strong leadership, communication, and organisational skills Sales-focused mindset with a passion for customer satisfaction Experience in home improvement or related industry (preferred) Why Join Us? Be part of a growing company that values innovation, quality, and customer service. We offer ongoing training, career progression, and a supportive team environment. TPBN1_UKTJ
call centre manager employer: First Home Improvement
Contact Detail:
First Home Improvement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land call centre manager
✨Tip Number 1
Familiarise yourself with the home improvement industry. Understanding the products and services offered will help you connect better with both your team and customers, showcasing your passion for the sector.
✨Tip Number 2
Highlight your leadership skills during any discussions or interviews. Be prepared to share specific examples of how you've motivated teams in the past and driven performance to meet targets.
✨Tip Number 3
Demonstrate your sales-focused mindset by discussing successful campaigns you've managed. Share metrics or outcomes that illustrate your ability to drive sales and improve customer engagement.
✨Tip Number 4
Prepare to discuss your approach to coaching and monitoring call quality. Being able to articulate your strategies for ensuring excellent customer service will set you apart from other candidates.
We think you need these skills to ace call centre manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call centre management or supervisory roles. Emphasise your leadership skills, sales achievements, and any relevant experience in the home improvement industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to drive team performance. Mention specific examples of how you've motivated teams and improved customer engagement in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication, organisational, and coaching skills. Provide examples of how you've monitored call quality and implemented strategies to enhance productivity.
Showcase Results: Include quantifiable results in your application, such as improvements in KPIs or successful campaign outcomes. This will demonstrate your effectiveness as a Call Centre Manager and your ability to drive sales.
How to prepare for a job interview at First Home Improvement
✨Showcase Your Leadership Skills
As a Call Centre Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated agents and achieved performance targets.
✨Emphasise Customer Service Experience
Highlight your experience in ensuring high levels of customer service. Be ready to discuss specific strategies you've implemented to improve customer satisfaction and how you handled challenging situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in a call centre environment and how you would address them, particularly in terms of team management and campaign coordination.
✨Research the Company and Industry
Familiarise yourself with First Home Improvements and the home improvement industry. Understanding their values and recent developments will help you tailor your responses and show genuine interest in the role.
